Back Office Solutions

Lower Overhead Costs and Streamline Your Operations 

Alorica’s Back Office Solutions can be integrated with your customer care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business.  By helping you to significantly lower overhead costs and streamline your operations, Alorica’s Back Office Solutions position your organization for long-term growth and profitability.

Opportunities Created - Results Delivered

Our offshore, Back Office solution resulted in 78% cost savings for a leading investment management company.

Through automation of a contract process by utilizing a proprietary imaging and auto faxing system we significantly reduced the number of agents from 400 to approximately 100 resulting in annual labor savings of $7.5 million. 

Our Back Office Solutions can help you:

  • Control Overhead Costs
  • Manage Risk through Improved Consistency and Accuracy
  • Focus on Your Core Business Activities
  • Increase Operational Efficiency
  • Enjoy Staffing Flexibility for Seasonal/Cyclical Demands
  • Enhance the Overall Customer Experience
  • Access a Highly Scalable Infrastructure and Resources

Certifications

Clients that trust us with their Back Office support support include Fortune 500:

Automotive clients, Financial services companies, Media and entertainment providers, Technology companies, Telecommunications providers

Our Stories