Customer Relationship Management Solutions

Effectively Manage Every Aspect of Your Customer Relationship 

Alorica’s proprietary hosted CRM service, Helix, is a comprehensive suite with unique web-based architecture that bridges CRM support from the front-end to back-end and across the entire enterprise. Helix is comprised of solution components that can be implemented independently or integrated as one or multiple solutions.  

Alorica’s award-winning Helix CRM provides the following solutions:

Service Automation Solutions

  • Consisting of three modules: Multi-channel interaction, service logistics and sales/order management, this integrated customer experience management platform seeks to reduce costs and improve customer service through a more objective-organized approach.  
SalesForce Automation Solution

  • This completely customized solution is designed around an infrastructure to handle any size of sales force with any number of locations, with a maximum of automation tools available today.

E-Business Solution

  • This module facilitates an e-commerce operation from the front end to the back end, including a point-of-sales web-portal.

E-Procurement Solution

  • This module facilitates Internet trading by providing a complete virtual marketplace solution for vendors and buyers, eliminating distance boundaries and sourcing obstacles.

Data Analysis Solution

  • The Data Analysis Solution's analytical capabilities consist of customer interaction reports based on a customizable array of integrated enterprise-wide data mining and decision support reports, which transform information-rich data into actionable business intelligence.

Opportunity Created – Results Delivered

For a consumer goods company, Alorica’s Helix CRM provides seamless integration into the supply chain thereby reducing order fulfillment time by 33% and increasing order accuracy by 90%. Additionally by integrating into 3rd party apps and client databases, Alorica reduced handle time by 20% and increased customer satisfaction by nearly 40%.

Our Helix customer relationship management solutions clients have experienced:

  • Quick implementation
  • Increased efficiency
  • Service channel integration
  • Multi-language support
  • Three layers of security

Alorica operates its Helix CRM in a HIPAA Compliant, PCI Level 1 Certified and SSAE6 (previously known as SAS 70) Certified environment.

Clients that trust us with their CRM solutions include Fortune 500:

Fast food restaurant businesses, Financial services firms, Travel and tourism businesses, Technology firms

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