Generate More Sales and Increase Customer Value
A continuous flow of new sales leads is the lifeblood of any business, essential to maintaining healthy growth. Through our Inbound and Outbound Sales Solutions, we support the business-to-consumer (B2C) and business-to-business (B2B) sectors and range from lead generation and qualification programs to complex up-selling/cross-selling and win-back initiatives.
Alorica’s Revenue Generation Solutions include:
- Inbound: Order Processing; Direct Response offers; Lead Qualification; Customer Acquisition; Processing Credit Application; Multi-channel Campaign Execution; Subscription Renewals; Customer Segmentation and Profiling; Upsell/Cross-sell, Retention/Saves
- Outbound: Appointment Setting, Lead Generation, Customer Acquisition, Account Development, Upsell/Cross-sell and Subscription Renewals
Opportunity Created - Results Delivered
For a National Media and Entertainment client, we helped increase customer retention by a remarkable 51% over the life of the program and continues to surpass other partner sales and retention results by more than 90%.
Through Alorica’s Sales and Retention Services, we retained over 82% of customer product spend for a Fortune 50 Financial Services client.
Through our Business Process Outsourcing methods, our clients have experienced:
- Increased customer acquisition
- Growth in market share
- Strengthened customer loyalty
- Reduced customer attrition
- Increased total customer lifetime value
Clients that trust us with their revenue generation solutions include Fortune 500:
Financial services firms, Travel & tourism businesses, Media and entertainment firms, Education organizations