Reverse Logistics

Better Supply Chain Management, Lower Cost of Ownership, and Happier Customers

As supply chain experts, we deliver one-stop, turnkey solutions through our integrated customer management and logistics service operations. Alorica’s Helix CRM provides a web-based platform that integrates your logistics business processes, the rest of the supply chain, and customer management to eliminate redundancies and service gaps. The end result is a proven track record of improved customer satisfaction.

Depot Repair Centers: Alorica’s after-market depot repair services offer customers an additional service option for resolving problems with defective products. Depot repair operations include contact center service agents to troubleshoot, and create service orders for customer returns and repairs.

Parts Management: With access to vast inventories of new, market-matured, and excess computer and electronic-related parts and products from manufacturers/OEMs, Alorica’s assets recovery team assists companies to refurbish systems, peripherals, components, and parts.

Opportunity Created - Results Delivered

For a technology client, Alorica’s industrial engineering focus and integration of return consolidation, credit issuance, refurbish/repair, warehousing, and order fulfillment resulted in improved overall turn-around time (TAT) from receiving to refurbish from 7 days to 3 days.

With an inventory accuracy of >99.99%, Alorica has reduced the carrying cost from ~120 days inventory to less than 60 days by delivering real-time reporting to manage the supply chain from material forecasting, resource management, to quality of delivery.

Through our business process outsourcing methods, our Reverse Logistics Solutions clients have experienced:

  • A more scalable logistics operation
  • Improved customer satisfaction and loyalty
  • Greater quality and efficiency
  • Eliminated investments in fixed infrastructure
  • Cost benefits through volume shipping discounts  
  • Improved understanding of the reasons for returns
  • Access to newer technology

Alorica’s Logistics facilities are ISO9001:2008 certified.

Clients that trust us with their reverse logistics needs include Fortune 500:

Technology manufacturers, Electronics manufacturers

Our Stories