Where Prompt Problem Resolution is the Name of the Game
Building strong customer loyalty in today’s technology marketplace means resolving their technical troubles quickly, accurately and courteously.
Alorica’s Technical Support Solutions give you the freedom to focus on your core business while providing your customers a high-quality, low-frustration support experience.
Alorica provides Tier 1, 2 and 3 Technical Support through inbound calls, emails and live chat.
Our scope of services includes:
Opportunity Created - Results Delivered
Process improvement team, staffed by industrial engineers, reverse engineered the customer experience across product management, field services, authorized service centers and customer service. They improved CSAT 25% while reducing cost of service by 15% - in turn moving this division from being a laggard to a leader.
We increased our staff by 300% (2,000 new agents) across six domestic facilities in 90 days to support a new smartphone product launch while consistently driving strong performance.
Through our Business Process Outsourcing methods, our Technical Support Solutions clients have experienced:
- Expertise - access to skilled technical support agents
- Scalability - flexible staffing options to handle high, low and seasonal call volumes
- Reliable 24/7/365 Support
- Multi-language Support
- Access to advanced technologies
Clients that trust us with their technical support include Fortune 500:
Wireless companies, Financial services firms, Consumer electronics businesses, Component manufacturers