Customer Lifecycle Solutions that Give You a Competitive Edge
As deregulation becomes more widespread, energy and utilities companies must cope with mounting competition. It’s no longer enough to offer a standard product at the best price. To stand out in today’s marketplace, utilities must be able to satisfy their customers’ needs, add value to basic services, and provide outstanding, timely support. And they must do it all in the most cost-effective way possible.
With business process outsourcing (BPO) experience in the utilities industry, Alorica offers an array of solutions designed to help you stay competitive and profitable in a changing business environment. Our outsourcing solutions span the entire spectrum of your customer experience management needs, including sales, connection, service, billing and collections, and crisis management. In addition, our services can be fully integrated, allowing you to lower costs, improve coordination between the contact center and field technicians, and significantly enhance customer service delivery.
Opportunity Created – Results Delivered
We provide a full service prospecting solution including generating new customers and optimizing spend with existing customers for a Fortune 50 energy, oil, and gas company within their Business-to-Business (B2B) energy division.
Using our Alorica Analytics solution, for a large Illinois utility, we provided detailed reporting and analysis to help the company better analyze call patterns, customer issues and requests and service issue. This helped the utility deliver better customer service.
Some of our Fortune 500 energy and utilities industry clients include:
- Energy power distributors
- Electric power generators
- Utility services companies