Health Care

Health Care Industry

Secure Customer Lifecycle Solutions that Help You Strengthen Patient Relationships

Today’s health care companies face an uphill battle. Between changing regulations, growing costs of service, and general rising costs, providers must explore new ways of attracting and retaining customers while keeping costs under control.

As a seasoned business process outsourcing (BPO) provider in the health care industry, Alorica has designed a unique service framework for our healthcare clients, one that includes comprehensive agent training, strict compliance programs to support HIPAA policies, and rigorous security to protect sensitive customer data. Our flexible outsourcing services enable you to minimize costs and maintain regulatory compliance while delivering the sophisticated support that your consumers demand.  

Opportunity Created – Results Delivered

We successfully recruited, trained, and staffed 1,200 agents in a short time frame, in order to support annual insurance benefit enrollments for federal employees.

With a strategic partnership focused on continuous performance improvements, we streamlined operational processes and redesigned call scripts that resulted in improved AHT and quality results for a workers’ compensation program.

At Alorica, our agents are focused on enhancing customer satisfaction and building brand favorability, whether we’re processing a claim or welcoming new customers. By turning your basic consumer interactions into valuable lifetime relationships, we help you create customers for life.  

Some of our Fortune 500 insurance clients include:

  • Managed health care service providers
  • Life insurance providers
  • Medical supplement providers
  • Medical equipment suppliers
  • Prescription benefits providers
  • Pharmaceutical manufacturer

Alorica is HIPAA Compliant, PCI Level 1 Certified and SSAE6 (previously known as SAS 70) Certified.  

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