Differentiate Your Service with Quality Customer Lifecycle Solutions
Once able to compete on factors such as connection speed and channel variety, providers of Internet and media and entertainment services are finding that the playing field has leveled in these areas. Now, to thrive in a competitive marketplace, these companies must focus not on building out their network infrastructure, but on building the quality of their customer service.
As a longtime business process outsourcing (BPO) provider in the media and entertainment sector, we deliver a suite of cost-effective outsourcing solutions that help you manage your customer relationships more profitably and efficiently. Our customer lifecycle solutions flex to fit even the largest subscriber networks, helping you drive efficiency, cut expenses, and improve service while taking your revenues to a new level.
Opportunity Created - Results Delivered
Our customer lifecycle solutions increased efficiencies and saved a leading cable and satellite client $5.3 million per year.
For a national media and entertainment client, customer retention increased by a remarkable 51% over the life of the program and continues to surpass sales and retention results by more than 90%.
Some of our Fortune 500 media and entertainment clients include:
- Cable and satellite services
- Internet content providers
- Broadcast providers
- Triple play providers