Customer Lifecycle Solutions that Help You Grow Revenues and Shrink Costs
Technology companies must race to develop the “next big thing” before their competitors do. At the same time, they are forced to control costs and maintain profitability in a cutthroat global market. The businesses that survive and thrive in this environment will be those that raise the bar for customer service and support while keeping operating expenses to a minimum.
As a seasoned business process outsourcing (BPO) partner for the technology industry, Alorica delivers an integrated suite of outsourcing solutions to help you manage your customer relationships more profitably. Our services can be expanded to fit even the largest user bases, allowing you to improve efficiency, lower expenses, and provide the most reliable service — all while watching your revenues grow.
Opportunity Created – Results Delivered
We helped increase revenues by 60% for a technology client’s premier technical services (paid support) by developing a new knowledge base and reducing the learning curve for agents supporting premier customers.
We helped deliver consistent goal achievement month after month in core service level, conversion, and contact rate metrics for a major software company’s B2B advertising lead generation program.
Our proven customer lifecycle solutions empower you to provide fast, reliable 24/7 support to customers in a number of languages. We have the resources and capabilities to handle a complex range of troubleshooting and technical support calls as well as provide the convenient self-service technologies your customers expect. By turning simple consumer interactions into valuable lifetime relationships, Alorica helps you create customers for life.
Some of our Fortune 500 technology clients include:
- Hardware and software manufacturers
- Electronics manufacturers
- Technology service providers