Telecommunications Industry

Business Processing Outsourcing Solutions that Strengthen Brand Loyalty

For today’s telecommunications companies, sustaining profitability has become an uphill battle. Customers want newer, more innovative products and services, more value for every dollar, and personalized attention. Economic and regulatory pressures are mounting by the day. As a result, telecom and wireless providers must discover new ways to satisfy customer demands and maintain loyalty without making their profit margins disappear.

With a wealth of experience-based business process outsourcing (BPO)  knowledge, Alorica helps telecommunications and wireless providers stay competitive and profitable in today’s tough business climate. Our customer life cycle solutions can be fully integrated to help you lower costs, streamline interdepartmental communication and coordination, and significantly enhance customer service delivery.

Opportunity Created – Results Delivered

We automated a contract process by utilizing a proprietary imaging and auto-faxing system for a major telecom client. The system significantly reduced the number of agents from 400 to approximately 100 required for this program, resulting in annual labor savings of $7.5 million.

We were ranked number one consumer vendor on our wireless client’s balanced scorecard for 12 consecutive months, and recognized as top-tier partner based on consistently high net promoter score (customer loyalty) and first call resolution results across multiple lines of business for technical support.

Alorica’s proven customer lifecycle solutions and innovative methodologies empower you to provide fast, responsive service along with the convenient billing and payment options your customers demand. Whether we’re welcoming brand-new customers or handling a complex tech support request, Alorica turns basic consumer interactions into meaningful connections, helping you create customers for life.

Some of our Fortune 500 telecommunications clients include:

  • Wireless providers
  • Broadband Internet providers
  • Fixed-line voices services

Our Stories