Customer Lifecycle Solutions that Help You Increase Consumer Lifetime Value
Due to the emergence of low-cost providers and other competitive pressures, today’s travel and tourism companies face declining margins and waning customer loyalty. To survive and excel in this marketplace, airlines, tour operators, and hotel chains must find ways to maintain the caliber of service their customers expect — while keeping operating costs under control.
As an experienced business process outsourcing (BPO) partner in the travel and tourism industry, Alorica offers cost-effective customer lifecycle solutions designed to help you achieve and sustain long-term profitability. Our customer management services can be delivered across a wide range of channels to help you boost brand loyalty, lower operating expenses,and strengthen your customer relationships.
Opportunity Created – Results Delivered
We decreased a major U.S. airline’s contact center costs by over 40% with our offshore strategy, while also achieving a 67% reduction in email response time from 72 to 24 hours.
We customized a CRM system to capture and analyze customer data, which was formally a manual process for the airline. The analytics extended beyond the call center operations to include revenue source details for the airline’s top management business strategy needs.
Backed by a world-class staff and a cutting-edge technology infrastructure, Alorica empowers you to provide responsive service, swift dispute resolution, and the convenient self-service options your travel customers demand. Across multiple touch points, we turn your customer interactions into valuable lifetime connections, helping you create customers for life.
Some of our Fortune 500 travel and tourism clients include:
- Domestic and international airlines
- Cruise agencies
- Online travel agencies
- Automobile rental and leasing companies