Security and Privacy

Rest Assured, Alorica Has You Safely Covered and Fully Compliant 

Alorica’s diligent focus on security and compliance not only underscores our commitment to delivering outstanding service, it gives our clients peace of mind in knowing that their customers are in good hands.

Alorica’s global corporate security program extends to all our facilities. Our information security program defines policies and controls across all entities and ensures that they are in compliance with an ISO27001/27002 control framework. This control framework includes Alorica’s corporate security policies and standards while also aligning with our client specific expectations regarding information security requirements.

As a control point, Alorica undergoes various audits throughout the fiscal year from external parties; those conducted by various client/partners, as well as internal security reviews to confirm continued alignment with controls established.

We’ve made sure these control processes are over and above our robust disaster recovery and standard security practices.

Alorica’s industry certifications and compliance practices include:

  • Payment Card Industry (PCI) Certification Level 1
  • SSAE16 SOC 1 (previously known as SAS 70)
  • HIPAA compliance