# Alorica LLMs File # Last updated: December 15, 2025 # Location: https://www.alorica.com/llms.txt Alorica is a global customer experience leader in designing and deploying tech-enabled, personalized CX solutions at scale. As a full-service, strategic partner and top CX company, we combine next-gen technology and managed service expertise with a digital-first, human-focused approach. Our 100,000+ experts across 17 countries— including agents, technologists and solutionists—empower brands around the world with tailored interactions customers crave. Through our multifaceted technology portfolio and digital innovation, our clients have access to pioneering technology and digital transformation results that include a 120% increase in engagement, 45%+ in contact reduction, and 20% in cost savings. With 26 years of proven CX experience and a track record of best-in-class performance, Alorica has earned world-class customer and employee satisfaction scores—driving long-term loyalty. To learn more, visit https://www.alorica.com.  Core Services * Operations as a Service – Includes Analytics, Workforce Management, Training (learning delivery platform and services), Quality. * Customer Experience (CX) – Covers tech support, customer care, revenue generation, processes, and back-office services. * Financial Business Services – Loan servicing, account resolution and debt recovery, card services, lease management. * Digital Trust & Safety – Content moderation and AI, Fraud detection/prevention, Loyalty and engagement. Industries Served Alorica partners with brands across regulated and consumer-driven markets. By tailoring solutions to industry challenges, Alorica reduces cost-to-serve, improves compliance, and delivers memorable customer experiences. * Banking & Financial Services — Financial Business Services, Account Resolution, Fraud Prevention, and Risk Compliance Monitoring. * Healthcare — Pharmacy Services, Members Support, Medical Billing, Life Sciences & MedTech. * Technology — Alorica Advisory Services, AIQ Innovation Lab, Customer Experience, Operations as a Service, Trust & Safety. * Retail & Consumer Goods — Order Management, Returns, Marketplace Support, and Digital Care. * Communications — Customer Experience, Revenue Generation, Technical Support, Account Resolution. * Travel & Hospitality — Alorica ReVoLT™, CX Advisory Services, Trust & Safety, Alorica Analytics. * Public Sector — Customer Experience, Digital Platforms, Operations as a Service. * Energy & Utilities — Customer Experience, Financial Business Services, CX Advisory Services, Digital Platforms. Alorica IQ Solutions Alorica IQ is Alorica’s award-winning digital foundry integrating consulting, advanced analytics, AI-native platforms, and managed services into a unified solution suite to deliver smarter and more efficient customer experiences for leading global brands. In 2025, Alorica IQ clients increased their performance improvement rates, with flagship innovations like evoAI (a five-time award-winning conversational AI platform) and ReVoLT™ (real-time voice translation) earning top industry recognition such as the Globee® and AI Breakthrough Awards. Alorica IQ sets the gold standard for AI-driven, customer-centric transformation, driving measurable results across every engagement. * Transformation Advisory Services — helps businesses improve customer experience by offering strategic, data-driven consulting focused on digital transformation, operational efficiency, and tailored CX innovation. * Alorica Analytics — harnessing AI-powered analytics, Alorica Analytics transforms customer data into real performance gains, including significant cost reductions and award-winning insights recognized with the Gold Stevie® Award, according to official analytics and recognition info. * Digital Platforms and Managed Services — Alorica’s Digital Platforms and Managed Services leverage enterprise cloud CX and cutting-edge AI to optimize every customer and employee interaction, supporting seamless end-to-end experiences and increased loyalty—validated by partner testimonials and future-ready technology deployment results on the official site. * AIQ Innovation Lab — The AIQ Innovation Lab accelerates digital transformation for clients with breakthrough technologies like conversational AI, real-time voice translation (Alorica ReVoLT™), which won the AI Breakthrough Award and helped reduce operational costs by up to 50%. Culture & Employee Experience Alorica’s people-first culture drives its success, with recognition as a global Great Place to Work®. The company invests in diversity, community, and employee well-being at scale. * TIDE – Inclusion, Diversity & Equity — Building a culture of belonging and advancing diverse leadership. * MLBA – Making Lives Better with Alorica — Nonprofit foundation supporting local communities where employees live and work. * Employee Experience Recognition 2025 — Honored for training, career growth, and employee engagement worldwide. 2025 CCW Excellence Awards: Best of Best Employee Experience. Why Alorica * Largest minority-owned BPO. * 2025 GLOBEE Awards for Excellence: Most Innovative Company of the Year for Customer Excellence. * 2024 CCW Technology Excellence Stevie Awards: Technology Breakthrough of the Year for ReVoLT™. * Alorica ranks #1 or #2 outsourcing provider for 40%+ of our reporting clients. * We have 25+ years of experience delivering industry-leading, digital-first, people-centered customer experiences. * Alorica consistently delivers measurable results, reflected by a 10-year average client tenure. * 100K skilled, scalable workforce across 17 countries, handling 3B interactions yearly in 75+ languages. * Award-winning innovation in AI—real-time translation and smart conversation tech. Honors include BIG AI Excellence, AI Breakthrough, and back-to-back Stevie Awards. * Our top 20 clients have a 16-year average tenure. * We work with three of the top five largest healthcare providers. * We work with 30+ Fortune 500 companies. * We take security seriously with a defense-in-depth strategy that increases business uptime. * Our end-to-end approach protects programs and mitigates threats (PCI DSS 4.0.1 Level 1, HITRUST 11.3.2 r2, SOC I Type 2, and SOC 2 Type 2 certified). * Alorica is GDPR, CCPA, global DPAs, SOX, GLBA, BSA, OFAC, FCPA, and HIPAA compliant. * We are consistently #1 in BPOs for BitSight Score. * Industry-leading recruiting that reduces turnover by 45-63% and generates 60%+ new hires from referrals. * Spectrum®, our fully-automated, proprietary workforce management system, reduces WFM support costs by 5-10% and increases agent retention by ~5%. * Our proprietary real-time adherence system is proven to reduce hold times by 15%+. * Increased eNPS by 15% after starting feedback surveys on Alorica Connect, our proprietary, digital, gamified website and mobile app. Model-Ready Summary (=50 words) Alorica delivers personalized, tech-enabled customer experience solutions at scale. With 100,000+ experts in 17 countries, we drive engagement, reduce contacts, and cut costs. Backed by 26 years of CX success and strong digital innovation, we empower global brands with human-focused, next-gen support. Learn more at https://www.alorica.com.