Multi-channel support is a great start, but that’s exactly what it is—a start. Your customers expect to seamlessly connect across all channels picking up on one where they left off on another. That’s where we come in.
Desired Outcomes… Delivered
Alorica’s omnichannel solution isn’t only great for the customer, but can help you rapidly deploy new technology, talent and operational models while simultaneously reducing risk and improving efficiency.
Unify your digital channels by leveraging a platform with complete customer context and easy elevations to meet your customers on their channel of choice
Improve delivery and efficiency with the best technology, most talented people, and overall operational excellence
Tailor a personalized experience by putting historical customer data and context at the agent’s fingertips to resolve queries faster
Remove the complexity from deploying omnichannel solutions with a flexible and intuitive platform to deliver better CX at a lower cost
An all-in-one solution to provide support across a wide range of communication channels, such as email, web chat, SMS and popular messaging apps, plus social media listening capabilities, chatbots and customer surveys
AVA, the Alorica Virtual Assistant® delivers speed, efficiency, and accuracy—and gives your customers the ability to seamlessly connect with your brand 24/7.
Deflect calls from IVR to digital text-based channel (chat, social, SMS) to increase agent efficiency, reduce telco costs and meet customers where they prefer to receive support.
Empower a frictionless customer journey with Omnichannel Solutions to deliver unified customer experiences across all channels and enhance brand loyalty.
Feedback tells you how you’re doing—but it doesn’t tell you how to respond. Download our CX Management infographic to learn how to transform your business.
Make chat a part of your winning omnichannel strategy. Read the eBook to learn how to create a real-time connection between your customers and your brand.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica,
but all remain separate legal entities.