All About Alorica’s Interaction Analytics
Alorica’s Interaction Analytics approach leaves nothing unexamined
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Quality Assurance Automation
Delivers focused and quality support
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Compliance & Fraud Detection
Provides independent fraud management and compliance audit across all lines of business
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Customer Experience Alerts
Identify opportunities for customer self-service and customer experience optimization
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Business Intelligence
Includes visualized analytics data that can be drilled down per line of business
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Assess Staffing Requirement
Helps identify future topic staffing and training needs
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Agent Behavior & Performance Tracking
Ensures prescriptive efficacy