Healthcare CX outsourcing that works as hard as the people delivering care
Patients don’t compare you to other providers, they compare you to every great experience they’ve ever had.
We deliver healthcare customer experience solutions that make access easier, support faster, and engagement stronger, without adding operational strain.
Patients shouldn’t have to repeat themselves or chase answers. We help you create a smoother, more connected experience across every channel.
Too much admin work slows everything down, We take the pressure off your team with healthcare automation and outsourcing services that make day-to-day work easier.
Demand doesn’t stay steady, and your team shouldn’t have to scramble. Deliver personalized care to patients with flexible support that’s always ready when you need it.
Optimize revenue cycle performance across front-end, mid-cycle, and back-end operations while elevating overall patient satisfaction with our expert team of specialists.
You can’t afford mistakes when it comes to patient data. Our HIPPA-compliant call center and dedicated Healthcare Compliance Committee keep every interaction secure, simple, and handled the right way.
We show up to perform. Three of the top five U.S. payers trust Alorica to keep operations running smoothly, control costs, and deliver better member experiences day in and day out.
We don’t chase trends: we focus on what actually works. With Alorica IQ, we help you test, build, and roll out smarter ways to support patients and members. That means better self-service, stronger agent support- and fewer headaches across the board.
You don’t need more vendors—you need the right ones. We bring together proven partners and real-world expertise to help you get more out of what you already have and get ready for what’s next.
Healthcare CX provider according to Black Book Research.
BPO Partner of the Year for a Fortune 10 healthcare company.
Higher NPS than industry standard .
FTE staffed in less than 3 months.
Average prior authorization quality compliance score.
Patient satisfaction rate across Medicare, Medicaid, and commercial providers.
Solutioning for Your Success
Their commitment to our partnership is evident, and the improvements in quality reflect their dedication to continuous progress.
- Key Decision Maker
Life Science & Medical Device
Good leadership with thoughtful innovation ideas tied to our business goals.
- SVP
Payer
Alorica strives to be the best at any challenge presented and to provide above and beyond expectations.
- Director
Payer
Automate scheduling, claims questions, and benefit checks so people get quick answers and your team can focus where it counts.
Reach the right patients, drive enrollment and offer the right coverage at the right times, especially during open enrollment cycles.
We support multilingual conversations across calls, chat, and digital channels so patients can navigate their care with confidence.
Identify the causes of claim denials, track patient sentiment, and ensure compliance with HIPAA standards.
Move to modern, flexible platforms that connect every channel and make experiences smoother for patients and payers alike.
Solutions Aligned to Specific Needs of Healthcare Industry Segments
Pharmacy Benefit Managers face increasing pressures, the rising costs of pharmaceuticals, ensuring patient data security, regulatory compliance, and more. We’re already taking the pain out of the process for 3 of the largest PBMs in the US, with targeted solutions that increase productivity, improve revenue attainment, and ease administrative burdens.
Meeting patient expectations while minimizing the impact of staffing shortages, budget cuts, and outdated technology is a challenge. We help providers improve revenue cycle management (RCM), reduce administrative overhead, and deliver higher-quality care experiences through our healthcare outsourcing expertise.
Stay focused on developing the next generation of medical technologies while we take care of operational support. Our clinical contact center services include 24/7/365 assistance, including onboarding, education, and troubleshooting to ensure improved engagement and patient outcomes.
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For payers, members come first. We support healthcare payers with end-to-end operational capabilities, including member services, eligibility and enrollment support, claims and billing assistance, and provider engagement, all designed to scale with changing regulatory and volume demands. By integrating automation, analytics, and AI-enabled workflows, we help payers reduce administrative complexity, improve compliance and accuracy, and deliver more efficient, member-centric experiences.
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Better Healthcare CX starts with the right support. Let’s build it together.
