Turn your customer’s voice into a secure, frictionless password
Slow, manual authentication frustrates customers, inflates handle time, and creates the friction that fraudsters exploit.
AI-generated voice cloning and replay attacks can fool traditional security measures, leaving contact centers vulnerable. Deepfake fraud detection stops synthetic voices before they reach your agents.
Tightening security often means adding friction. Voice biometric authentication breaks that tradeoff — protecting customers without slowing them down.
Verify callers in 3 seconds with active or passive biometrics that work seamlessly throughout every conversation.
Replace frustrating security questions with natural conversation that authenticates customers while they speak.
Stop synthetic voices and replay attacks with patented liveness detection and adaptive AI that catches voice cloning.
Flag suspicious calls before agent interaction using phone signals and connection analysis.
Standard integrations with leading call center platforms for flexible, rapid deployment.
Alorica replaces outdated knowledge-based authentication with passive voice biometrics, securing contact centers against today's most sophisticated fraud. Enterprise-ready, platform-agnostic, and built to scale.
Voice biometric authentication built for the industries fraudsters target most.
Prevent account takeovers and fraud with voice biometric authentication for secure onboarding, account access, and sensitive transactions.
Protect patient privacy with HIPAA-compliant identity verification for telehealth appointments and sensitive information access.
Secure account access and support interactions with automated voice verification, while creating seamless experiences that build customer confidence and reduce support costs.
Reduction in transfers and customer wait times
Evidence of fraud through authenticated mobile channels
Reduction in fraud-losses when switching from knowledge-based authentication (KBA)
Alorica's voice biometric authentication reduces fraud losses by up to 90% while cutting authentication time to 3 seconds. Your customers get a better experience. Fraudsters get stopped.
