WHAT DO WE DO?

make lives better...

one interaction at a time.

Partner with us.

Here’s the deal—we think serving customers is awesome. So come on in. Imagine what’s possible once we team up.

DIVE DEEPER

Join our team.

Are you ready to change the game? If you’re looking for an insanely great career opportunity, come check us out.

EXPLORE CAREERS
image
image
image

600,000,000 interactions per year

image

Awarded “BPO of the Year” by Enhancing the Customer Experience for the World’s Best Brands

image

14 countries. 12 time zones. 120 sites. One planet (for now).

image

70% of our business is with Global 500 brands

The Experience is Everything.

At Alorica, we provide customer experience solutions that span the entire customer lifecycle. And it’s our job to be insanely great at it.

We Win When You Win.

Every client is different, every challenge unique. So whether we’re ramping up for a seasonal program, minimizing costs by boosting efficiency or simply giving our clients the bandwidth to focus on other areas of their business, victory comes in an all kinds of shapes and sizes.

"Best Launch Ever!"

A high-end American retailer came to Alorica to provide its first ever offshore customer service outsourcing solution in the Philippines for customer care and first party collections.

View Case Study
0
of NPS goal achieved within the first month of program launch
0
year partnerships with other providers, but Alorica as a new partner achieved the highest ever Agent Effectiveness Score
0
Pillars of Success specific to the program

Make It Rain (Alorica Boost)

Is now the right time to increase revenue? You tell us. Start with the right tools—extensive analytics, rigorous operational standards and smarter dialing techniques—and you can enhance your company's revenue stream.

View Case Study
0
Years offering revenue generation services
0
Of sales calls are blended inbound/outbound using dual-gated dialing strategies
0
Million households worth of data for predictive modeling customers' "propensity to purchase"
0
Or more increase in sales results

Put Your Heart In It

A leading provider of Pharmacy Benefit Management (PBM) services sought to continue providing their members with exceptional support during times of high seasonal enrollment.

View Case Study
0
increase in prescription sales conversions
0
increase in member satisfaction scores
0
increase in provider scores

Powered By Our People.

What do you call 100,000 team members, all around the world, all committed to
passion, performance and possibilities and all dedicated to making lives better?

We call it Alorica.

0
Did you know you can donate to MLBA through Amazon at NO COST to you? Simply visit smile.amazon.com, select Making Lives Better with Alorica (MLBA) as your charity of choice, and shop as you normally would! Amazon will then donate 0.5% of your purchase to MLBA, automatically! #alorica #tisthegivingseason #GivingTuesday
0
However you celebrate it, Happy #Thanksgiving! #alorica
0
Want to a feel good way to kick off the Thanksgiving holiday? Rachel, one of our agents in St. Joseph, MO, got a wonderful surprise at work last week when her son, Garrett, came home early after being on active duty for 25 weeks. Seeing her reaction just melts our hearts! Thank you for your service, Garrett! #alorica
0
It all starts at the Epicenter of Experience! Explore Bengaluru--and uncover all the reasons Alorica is excited to be expanding in India (and visit bit.ly/2XMxLIG to see the full version)! #alorica #indiawesome
4
Sarah Machan-De Silva, Alorica’s Asia-Pacific Chief of Staff, knows the value in taking risks. Discover the many hats she wears, the importance of standing up for yourself and what happens when you transform attitude into GRATITUDE!
Read more at: http://bit.ly/2QSxm6f #alorica #aloricainaction
2
Daily exercise is important...which is why our Sofia, Bulgaria site makes sure to get it in, every single day! (And according to them, it may look easy, but it's not!) #alorica
0
We love seeing all the new, smiling faces of those joining the #Alorica family! This great group is from our Centerpointe site in Greenville, SC. Welcome to the team!
0
Yesterday, the women of @aloricaph shared what they stood for and what their strengths were during their first Alorica Fireside Chat session, hosted by Lathana Jadah Hawkins. It's always great to remember how empowering our stories can be to others.
#AloricaFiresideChat
0
Our culture is why we’re No. 1 in creating insanely great customer experiences. We know making lives better is no small feat – from graduating a training class to hitting specific performance goals – we make sure to celebrate our employees for their accomplishments. #AwesomeAloricaCulture #DiscoverAlorica
0
Happy #VeteransDay to the bravest among us. #alorica
1
When you love your job so much, you just have to dance...
Shout out to our Aloricans in Durant, OK for this awesome #TBT video!