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Alorica is a Leader—Again!

Delivering digital-first, human focused CX that enables agility and maximizes business outcomes

For the third consecutive year, Everest Group analysts have recognized Alorica as a Leader in Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2024.

Alorica was recognized as a Leader based on the impact of our strategic market vision and our digital-first, human-focused approach.

“Alorica has strategically created innovative proprietary digital CX solutions by leveraging gen AI and has developed a strong partnership ecosystem with technology providers to bolster its offerings”.

Sharang Sharma
Vice President
Everest Group

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The Alorica Difference

  • Client Goal Driven: Our full-service client-centric approach is designed to maximize your business outcomes
  • Future Focused: Committed to key investments in technology, our footprint, tech partnerships, and talent
  • Industry Change Leaders: As a veteran industry disrupter, we continue to lead the way, giving our clients early access to pioneering technology
  • Diversity by Design: As the largest certified minority-owned BPO, our inclusive culture is what keeps our global workforce engaged and performing their best
  • Best-in-Class Operators: We deliver exceptional performance with our digitally infused operating model to create unforgettable experiences for your customers

2024 Everest CXM PEAK Americas

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