Loan Servicing Solutions 

SST (Systems & Services Technologies, Inc.), powered by Alorica, delivers end-to-end loan servicing solutions—designed to drive efficiency, reduce costs, and enhance portfolio performance

25 Years. 1 Million Accounts. 96% Client Retention.

Proven Expertise

We have serviced over 1 million accounts and resolved complex account resolution challenges across billions in loan portfolios.

Global Scale, Personal Touch

Our specialists deliver consistent, high-quality service across diverse portfolios and loan types.

Built on Strong Partnerships

We maintain long standing relationships with leading financial institutions, with a 96% client retention rate.

End To End Managed Services For Modern CX

Complete Journey Support


From planning to go-live to optimization, we manage digital platforms for continuous improvement. 

Smart Tech, Human Touch


AI and cloud platforms are only as good as the people running them. Our CX experts ensure the technology actually performs. 

Full Stack Partner


Enterprise-grade platform setup, security, fast deployment, and ongoing managed support – one partner covering the full stack.

The Full-Service Loan Servicing Model

Wide Range of Loan Types

We service everything from credit cards and personal loans to auto loans, leases, and buy now, pay later plans.

Primary Loan Servicing

We handle the complete loan lifecycle, including payment processing, customer contact, account resolution, and detailed reporting.

Backup Loan Servicing

Get peace of mind with our backup service. We monitor your portfolio and can step in as your primary servicer in as little as 30 days if needed.

Omnichannel Customer Service

We provide 24/7 support over phone, web, chat, and email, along with self-service options that customers love.

Compliance and Security

We reduce your risk. Our dedicated compliance team ensures we meet all regulatory requirements at every level.

Advanced Technology

Purpose-built loan management platforms with real-time reporting, automated payment processing, and seamless integration with your existing infrastructure.

Your Industry. Your Portfolio. Our Expertise.

We tailor our loan servicing to meet your specific needs.

Retail 

Launch and manage credit card and promotional financing programs that build loyalty and drive sales.

Healthcare 

Offer patient financing options with flexible terms to make care more accessible while we manage your complete account servicing.

Travel & Hospitality 

Power travel financing and "buy now, pay later" options that boost bookings and make the customer journey better.

Technology 

Support innovative fintech products with agile, customizable loan servicing platforms designed for digital natives.

proof-over-promise

Results You Can Measure

~600 

Servicing professionals (U.S., Canada, Panama, PHI)

50K+ 

Loans serviced per year

50%

Inbound conversion rate to self-service

$70B+

Primary and backup servicing under management 

96%  

Client retention rate

12+ years 

Average client tenure 

What We Do

Current Customer? 

If you’re a current customer of Systems & Services Technologies, Inc., please visit the Customer Portal here. 

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Your Portfolio Deserves a Proven Servicer.

96% client retention. 1 million accounts serviced. 25 years of loan servicing expertise. See what Alorica Financial can do for your portfolio.