One Solution, Global Understanding.
With over 25 years in enterprise software and services, I’ve had a front-row seat to multiple waves of technological disruption—from the rise of cloud computing and mobile to the transformative promise of artificial intelligence. Each shift has brought dramatic changes to how we operate, compete, and deliver value.
But through it all, one principle has remained unchanged: core business processes continue to be the foundation of every client’s success. Technology may evolve, but it’s not a silver bullet. Whether you’re adopting AI to automate workflows or leveraging the cloud to scale operations, the true impact comes when these tools are applied with a deep understanding of the business’s essential goals and operational realities.
For example, delivering excellent support in a customer’s preferred language builds trust and loyalty. Yet most organizations struggle with costly interpreter services, complex operations for low-volume languages, and frustrated customers whose needs aren’t met. As global business accelerates, recruiting rare language talent becomes increasingly expensive and operationally challenging.
That’s why we created Alorica ReVoLT®, a real-time AI voice translation solution that transforms your existing agents into multilingual communicators. Instead of expensive interpreters or hard-to-find multilingual staff, ReVoLT enables agents to engage customers in their native language seamlessly and accurately.
If any of the following scenarios sound familiar, it’s time to rethink your language strategy. ReVoLT was purpose-built to address these challenges: it’s a smarter way to scale and simplify operations while elevating your customer experience.
Your Language Support Budget is Out of Control
- Market Need: Contracting interpreter services and hiring multilingual agents drive up costs, especially across low-volume languages and regions.
- ReVoLT Solution: Enables real-time multilingual conversations with your existing agent base, no need for interpreters or specialized hires.
- Bottom Line Impact: ReVoLT covers 75 languages and over 200 dialects. Reduce your language support spend while maintaining/improving service coverage.
Your CSAT Scores are Tanking
- Market Need: Customers expect to be supported in their native language, and poor communication leads to frustration and churn.
- ReVoLT Solution: Improves understanding, empathy, and clarity by allowing agents to interact in the customer’s preferred language.
- Bottom Line Impact: Increases CSAT and NPS scores, reduces churn, and enhances overall brand loyalty.
Operations Are Too Complex
- Market Need: Multilingual support often requires complicated routing, staffing, and training models across global teams.
- ReVoLT Solution: Streamlines operations by eliminating the need to segment language-specific queues or teams.
- Bottom Line Impact: Simplifies workforce management and reduces operational overhead, increasing agility and scalability.
Your Current Language Strategy is Holding You Back
- Market Need: Legacy language strategies are inflexible, hard to scale, and not aligned with modern customer expectations.
- ReVoLT Solution: Provides a modern, AI-powered approach that adapts to demand and grows with your business.
- Bottom Line Impact: Unlocks new opportunities, accelerates transformation, and enables a resilient CX model.
Global Expansion Means Language Headaches
- Market Need: As your business enters new markets the language burden increases, especially for rare languages.
- ReVoLT Solution: Scales instantly across languages without incremental hiring or onboarding.
- Bottom Line Impact: Speeds time-to-market and reduces barriers to entry in new regions while maintaining service consistency.
You’re Ready to Lead, Not Follow
- Market Need: Companies that fail to innovate risk falling behind more agile competitors.
- ReVoLT Solution: Positions your organization at the forefront of AI-driven CX with cutting-edge language capabilities.
- Bottom Line Impact: Strengthens competitive differentiation, drives innovation perception, and establishes CX leadership in your space.
Ready to move beyond traditional language support?
With ReVoLT, you’re not just translating conversations, you’re transforming your entire CX model. By turning your existing support infrastructure into a real-time, multilingual global operation, ReVoLT delivers improved total cost of ownership (TCO), reduced average handle time (AHT), and increased customer satisfaction (CSAT).
And you won’t do it alone. Alorica’s CX experts are with you every step of the way, helping you design and deploy a strategy that scales with your business and delivers meaningful results.
It’s not just AI-powered translation. It’s enterprise-wide transformation.
Ready to transform your business? Let’s chat about how Alorica can help.
