Every Day May Not be Good, but There is Something Good in Every Day

Nestled between Central and South America, Panama is famous for its engineering phenomenon, the Panama Canal; it’s the only place in the world where you can see the sun rise on the Pacific and set on the Atlantic; and is home to three Alorica locations – Panama West, Juan Diaz 1 and Juan Diaz 2. So why the geography history? Well our next Aloricans in Action is from here! Introducing Yorlenys Macias, Onboarding Specialist for Panama and Uruguay, located at our Juan Diaz 1 site.

Yorlenys has been an Alorican for 10 years, starting her career as an agent. The past decade has brought Yorlenys a fruitful career due to her positive attitude, friendliness and passion for making lives better. Learn more about this loud and proud Alorica ambassador below:

Describe your background and career path at Alorica.

My background is in business. I have my bachelor’s degree in Business Administration and a master’s degree in Project Management. I started at Alorica on the frontlines for a global communications client in 2009. With no prior contact center experience, I was nervous about not meeting expectations, but with a lot of learning and passion for what I do, I won the site Agent of the Year award the following year! This was a huge milestone for my professional career, opening doors to Quality Assurance and Trainer roles. With support from my mentors, in 2018, I became the Onboarding Specialist for Panama, and was recently assigned to add Uruguay to my responsibilities too. I’m also a Culture Champion for my site and a proud member of the MLBA Juan Diaz chapter.

What professional advice can you give to employees who are just starting out?

Here are my top three tips:

1. Be yourself! Don’t ever pretend to be someone you’re not.
2. Use every opportunity to learn, and look at mistakes as opportunities to become a better version of yourself.
3. Empower others, no matter their role or gender.

What is your favorite thing about working at Alorica?

I love Alorica’s commitment to constantly creating an amazing work environment. The culture is truly one of a kind. I really appreciate the support of Andy, Joyce and all of my colleagues over the past decade.

What’s most rewarding in your role?

The most rewarding aspect of my role is feeling empowered to have a voice and being given the chance to significantly contribute to the overall growth of the company.

What motivates you every day?

I am motivated mainly by my parents who have always supported and encouraged me to become better every day. If it wasn´t for their hard work, I would have never become who I am today. My family will always be my biggest motivation.

Did you have any noteworthy mentors along the way who were impactful?

Yes, I will always be thankful to all my Trainers, Supervisors, Operation Managers, and my current Direct Manager, Samson Seelan, who has opened my eyes to new opportunities. I’ll be forever grateful for their guidance and I can’t thank them enough for their trust and encouragement.

Can you tell us future goals for yourself, your team or the company?

My goal is to keep inspiring others and to champion a workplace full of insanely great opportunities. I truly believe that every day may not be good, but there is always something good in every day. Keep smiling, set goals and fight the obstacles. And if we can all do this, I’m sure we can do a ton of great things.