When it comes to people’s finances, CX has to do more than move fast—it has to
feel right. On this
Fintech Confidential episode, Alorica’s
Jay King, President of North America and Global Head of Financial Solutions, and
Aimee Ford, Global Market Leader for BFSI, join host
Tedd Huff and
Jordan Greenberg of
LoanPro to break down how the
Alorica + LoanPro partnership is raising the bar in lending support. This conversation pulls back the curtain on what great CX truly requires—empathy, personalization, smart tech, and skilled agents working in sync to deliver support that feels human and seamlessly aligns with the brand.
