They’re a friendship made in Alorica heaven … but this dynamic duo didn’t exactly start off on the right foot.
Before Genet and Lori met each other, they were living a parallel course. Both joined El Paso East as agents and they were equally determined to move up the ranks. As they progressed through their leadership journey, little did they know their Alorica paths were about to come together …
“When I was hired in 2014, I set a goal to become an Operations Manager in five years. I was so excited that in just a matter of months, I was offered a Team Manager position!” Lori explained. She was moving on up.
And … her upcoming vacation was going to be even better knowing she was returning to her new role! She couldn’t wait to get back to work and was eager to meet her new boss. Of course, she was a little nervous because, after all, first impressions are everything!
When Lori returned to work, she was reassured that her new team had performed well in her absence … because her new boss was asked to skip her vacation to make sure of it. (Uh-oh!)
It was 2014 and Genet was elated to be offered a promotion from Team Manager to Shift Manager. Her leadership dreams were coming true! Not only was she killing it at work, she also had a vacation planned soon.
Things were definitely going her way.
Or so she thought. Genet was informed that the person who was replacing her as Team Manager, Ms. Lori Melendez, had already requested personal time off. Therefore, Genet, as Lori’s new boss, needed to skip her own vacation!
Needless to say, Genet wasn’t thrilled about this change of events. “Who IS this Lori person? She’s taking my team AND my vacation?!” Genet exclaimed.
“Genet had to skip her vacation so I could take MINE!” Lori was horrified. This is not the way she wanted to start things off with her new boss!
Eventually, they were able to laugh about it. And they soon realized that together they were even better than they were individually.
That’s why, a few months later, when Genet received another promotion as Operations Manager for El Paso’s Outbound Team, she immediately invited Lori to be her Team Manager.
Not only did Genet and Lori successfully lead their team … they were ranked the #1 Outbound Team in Alorica. Because of their passion, performance and belief in limitless possibilities, they were eventually asked to oversee the Inbound Team too. What a major undertaking!
Now, four years later, Genet and Lori are inseparable. Genet is leading the Inbound Team as Operations Manager. Lori achieved her goal as the Operations Manager of Outbound. And both departments are #1.
Way to go, Lori and Genet! Thank you for your perseverance and determination and for proving great things can happen when you least expect it.
