Otto-Mate Your Automation

Get to know OTTO THE DISCOVERY BOT™, and discover how automating routine and repetitive tasks can free up your team’s time.  

Otto The Discovery BOT™ Ushers in a New Era of Productivity

Today’s customer experience agents handle more than ever. Freeing up your team to tackle complex consumer interactions starts with automating routine and repetitive tasks. And that’s where Otto The Discovery BOT™ comes in.

What is a Discovery Bot?

A robotic tool that helps identify the tasks, activities and sub-processes best suited for automation. This is the first step towards Digital Transformation—and OTTO™eliminates what would otherwise be a time-consuming period of manually observing agents’ steps and screens.  

How Does it Work?

OTTO™ does everything in the background.

1. OTTO™ is installed on employee desktops
2. OTTO™ observes agent behavior and applies artificial intelligence to identify processes that are ripe for automation
3. Automation candidates can be reviewed and implemented from anywhere including cloud/unattended

What Makes Otto the Discovery BOT™ so Special?

• Our proprietary technology is only half of the equation. It’s the people behind OTTO™ that truly make the tool valuable.
• Our Business Transformation Team analyzes all the results, and consults with you to convert information into insight.

OTTO-AWESOME!

A couple weeks is all it takes to experience the benefits of automation—automatically

• Immediate ROI from automation
• Complete, detailed Process Visibility
• Accelerated, Automated Workflow

Download the full infographic to read more. Interested in learning even more about Intelligent Automation?  Visit alorica.com to see how we can help your organization.