NelsonHall positioned Alorica as a Leader in the CX Services in Travel, Transportation & Hospitality NEAT evaluation, recognizing balanced strength across CX Improvement, Revenue Generation, and Cost Optimization.
This positioning reflects our ability to deliver measurable impact today while supporting the evolving needs of Travel & Hospitality brands worldwide.
In Travel & Hospitality, CX performance is defined by disruption, not steady‑state operations. Rising customer expectations, margin pressure, and global complexity are reshaping the sector and redefining what it takes to lead.
The report highlights the criteria NelsonHall assessed and what sets Alorica’s CX delivery apart.
“The travel sector is experiencing significant volatility, a mixture of strong growth in certain segments and mounting external disruptions. In this business environment, derisking and revenue acceleration are essential paired requirements for travel brands. Alorica’s applied AI approach to CX, including real‑time voice translation, AI‑enabled agent and automation capabilities, and expertise in trust, compliance, and fraud prevention, enables travel brands to deliver transformed CX operations at scale.”
Ivan Kotzev, Lead CX Analyst, NelsonHall
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