Alorica has 25+ years of experience in the financial services industry. Our Banking, Financial, and Insurance Services (BFSI) vertical represents approximately 29% of our total revenue and is one of our largest market segments.
As a recognized industry leader in BFSI and one of the largest providers for the BFSI vertical, Alorica is honored to earn the trust of top-ranked banking, financial services, and credit card issuers around the world.
Today, we partner with more than 50+ financial services clients in over 50 locations across nine countries. Our financial services roster includes providing end-to-end services to eight of the 10 largest financial institutions in the Fortune 500.
We service every type of loan there is, from credit cards through prime/subprime and beyond, powered by a global team of over 32K financial services experts across three continents.
Our loan portfolio is second-to-none, including prime, near-prime, subprime, unsecured, leases, Buy Now/Pay Later, credit card, debt consolidations, auto/RV/boat and more.
And our exclusive partnership with LoanPro, integrating their modern lending and credit platform for an all-in-one, proprietary solution for lending, leasing, and credit with on-demand customer support, offers our clients even greater flexibility and ROI.
But it’s the results we get for our clients that we’re the proudest of.
When a global financial leader decided to leave the consumer loan space, Alorica helped ensure the seamless transition of 400,000 loans, integrating them into our proprietary system.
To streamline the process—and ensure that loans across four investor pools were boarded quickly and accurately—we had to successfully stabilize the portfolio and preserve investor confidence and borrower satisfaction.
We engaged 300,000 active accounts through omnichannel and self-service options, ensuring a smooth transition to ACH payments and self-service portals. Our team of dedicated leaders and agents quickly identified the most effective communication channels, maximizing customer engagement while maintaining a personal touch.
Harnessing our deep industry expertise, we ensured that out of 300,000 accounts, only 700 went inactive, representing less than 0.25% of the total—an exceptional result for a transition of this scale.
For a fast-growing FinTech company with a rapidly-expanding loan portfolio, Alorica rose to the occasion, harnessing our all-in-one solution with LoanPro for a seamless solution that could handle everything—loan acquisitions, customer care, account resolution, and back-office operations—while supporting their goal to scale efficiently and maintain high standards of service.
Tasked with managing every aspect of loan servicing, we harnessed our global team of experts to handle everything—including front-office functions like customer care and account resolution, as well as back-office operations such as document management, payment processing, credit bureau reporting, and treasury management. We used the LoanPro platform to service personal unsecured, flexible rent, and vehicle equity loans.
We also played a crucial role in loan sale transactions and securitizations, ensuring smooth cooperation with investors, rating agencies, and lenders, providing unwavering support as the client transitioned their portfolio to our all-in-one platform.
With approximately 100 agents across two U.S. locations, Alorica’s comprehensive servicing solution empowered the client to scale efficiently while driving strong business outcomes.
Our team helped the client maintain a consistent NPS score of over 70%, with inbound conversion rates reaching nearly 50%, with one in every two callers accepting new product offers.
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