By Manoj Sharma
Text below includes an excerpt from an article originally published by Nearshore Americas. For the full story, click here.
For many organizations, offshoring has long been the go-to, low-cost solution, but speed and accuracy matter more than anything when it comes to AI solutions. “Organizations are no longer coming to Mexico solely for cost efficiency—they’re looking for partners that can deliver higher-value digital CX services. This includes capabilities, such as AI-assisted customer support, real-time voice language translation and intelligent automation,” Jose Ramirez, President of The Americas for Alorica, told Nearshore Americas.
