IRVINE, Calif., July 30, 2026 — Alorica Inc., a global leader in AI-powered customer experience (CX) and digital transformation services, achieved record-setting momentum in the first half of 2026, driven by industry-leading delivery, expanded client partnerships and continued investment in advanced AI solutions and technology.
“Our best-in-class performance continues to translate directly into bigger opportunities,” said Max Schwendner, Alorica’s Co-CEO. “87% of our clients rank us #1 or #2 against all their providers including internal teams, and more than 60% are expanding their business with us as a result. We are consistently being chosen to take on new and incremental work, and we’re honored by the confidence and trust our clients place in us.”
Alorica’s top-of-the-stack performance and deepened client relationships have also been recognized by third-party analysts this year including Leader designations in Everest Group’s Healthcare CXM Intelligent Operations PEAK Matrix® and NelsonHall’s NEAT Assessment for CX Services in Travel, Transportation & Hospitality.
Alorica’s 1H 2026 success was fueled by expansions across the world in key delivery markets including hiring more than 8,000 employees in its fastest-growing regions, such as Egypt, India and the Philippines. The company plans to hire ~12,000 by end of the year.
Alorica is advancing its digital-first strategy through Alorica IQ—its AI-powered expert services delivery engine for CX transformation, encompassing professional, consultative and managed services. Through AIQ’s award-winning capabilities, Alorica has operationalized AI at scale by embedding automation, conversational AI and real-time intelligence throughout the customer lifecycle to produce significant results in efficiency, engagement and frontline performance. Alorica’s AI solutions, including evoAI™, were recognized again this year with a BIG Innovation Award and a Silver Stevie® for Global Customer Service Excellence.
Strategic partnerships with pioneering AI companies like Crescendo, PayNearMe and Domu are further strengthening Alorica’s offerings across industries including financial services and digital payments for Alorica Financial, the company’s end-to-end loan servicing and collections business.
“It’s about leveraging the right technologies and partners to completely reimagine the way the customer experience is designed and delivered,” shared Mike Clifton, Alorica’s Co-CEO. “Alorica has the deep expertise and advanced solutions to integrate AI seamlessly into our clients’ full CX lifecycle where it can drive the most impact.”
While Alorica invests in technology to transform client programs, it is making parallel investments in its workforce to build a cohesive, data-driven employee experience model. AI-enabled solutions, such as PerformanceHub, SymTrain and AI Scenario Trainer are transforming how Alorica develops talent at scale. PerformanceHub integrates real-time insights, automated quality and coaching into a single performance ecosystem, increasing QA capacity while improving outcomes. Simulation-based tools provide immersive environments that accelerate speed-to-proficiency, strengthen communication skills and build agent confidence—bringing together performance insights, career pathways and feedback into a unified employee journey.
These innovations are complemented by additional resources through Alorica University, which marked its one-year anniversary with employees completing more than 310,000 courses globally. In the first half of 2026, more than 1,700 employees were also promoted into new roles, reflecting meaningful internal mobility and career progression.
The investments have contributed to strong employee engagement and satisfaction, supported by ongoing feedback, with Alorica achieving a global employee Net Promoter Score (eNPS) of 75—well above the world-class benchmark of 50. The positive sentiment is further reflected in the Great Place to Work® certifications earned worldwide, representing over 70,000 employees globally.
“As we support our clients’ growth, one of our top priorities remains ensuring our teams also have what they need to succeed,” added Clifton. “Based on market demand and our employees’ interest, we are equipping our 100,000 team members with the knowledge and skills to use AI effectively, responsibly and confidently in their roles. In the second half of the year, we are building on this work by offering certifications for our newest AI training program. We will continue to invest in our people with the same intention and rigor we bring to our technology solutions.”
About Alorica
Alorica is a global leader in customer experience and digital transformation services, empowering brands worldwide to create meaningful connections with their customers. With 100,000+ solutionists across 16 countries, the company draws on 25+ years of deep managed services expertise and performance excellence—combined with advanced analytics, automation and AI-enabled capabilities—to build long-term customer loyalty and drive operational efficiency. Alorica reinforces its commitment to a people-focused culture through its industry leading employee satisfaction scores, Great Place to Work® certifications, and employee-led nonprofit, Making Lives Better with Alorica (MLBA). For more information, visit alorica.com.
Media Contact:
Sunny Yu
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