What We Do
Digital Innovation Experts
We deliver next-gen technology and managed service expertise with a digital-first, human-focused approach that’s tailored to your business.
Award-Winning Digital and Analytics Solutions
Alorica Wins Globee® Award for Most Innovative Company
Silver Stevie® Award for Innovation in Customer Service
BIG AI Excellence Award for Outstanding Organization in Business Services
AI Breakthrough Award
First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service.
Gold Stevie® Award for Achievement in the Use of Data & Analytics
Alorica’s Interaction Analytics leverage customer interaction data to extract actionable business intelligence to enhance CX.
Next-Gen AI Solution Alorica ReVoLT Wins Stevie® for Technology Breakthrough of the Year
With the launch of Alorica IQ, the company differentiates from the purely operations offerings which are transactional in nature, to a unified CX transformation framework infused with technology interventions from the beginning of the program.
They remain our valued partner, and, as a result, they are now moving forward with us to develop our metahuman Kara… she’s plugged into our auto assistant… our knowledge bases, and utilizes all of our utility paths to get about 30% of our volume out of physical handling. I couldn’t be happier and really when they started to strategically lock in with us and use our data to shape our future, I knew I had the right partner.
The Alorica Difference
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Culture of Innovation
Our team of consultants, technologists, engineers, and agents infuse innovation into everything we do
Multifaceted Technology Portfolio
We offer the best platforms, partnerships and pioneering technology that our clients need now and into the future
Customer-Centric Approach
We design and deploy solutions that remove friction, reduce costs, and drive customer engagement
