Latest from Alorica
Press Release
Alorica Reports Record Growth in the First Half of 2025
Alorica closes H1 2025 with highest-ranked performance and award-winning AI.
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News
The Future of Customer Support with Agentic AI
With an evolution from rules-based scripts to nested neural networks, technology is transforming customer voice support from a back-office function to a strategic business enabler.
Written...
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News
Tips to Improve Customer Service on Your E-commerce Site
Discover expert e-commerce customer service tips from Alorica’s Jadah Hawkins, Global Market Leader for Retail and e-Commerce, to boost loyalty, increase sales, and enhance your online brand...
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Press Release
Alorica Wins Gold Globee® Disruptor Award for its Leading Conversational AI Platform
Alorica’s evoAI wins Gold in the 2025 Globee® Disruptor Awards and AI Breakthrough Award for revolutionizing CX with emotionally intelligent, agent-designed conversational AI. Discover how...
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Press Release
Alorica Named CMP Research "Best of the Best for Employee Experience" at Largest CX Industry Event of the Year
Alorica was named CMP Research Best of the Best for Employee Experience at the 2025 CCW Excellence Awards in Las Vegas.
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News
How AI-Powered CX Strategies Can Better Meet Guest Expectations
Discover how hotels and airlines are leveraging AI technologies like real-time language translation and conversational AI to elevate guest experiences.
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News
Social Re-Emerges as a Customer Service Channel
Discover how AI and automation are revolutionizing social media as a customer service channel. Learn about the rise in digital customer engagement, the impact of chatbots, and how businesses...
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Press Release
Alorica Launches CX2Go® - A Turnkey, Secure CX Solution Catering to Fast-Growing Brands in a Dynamic Market
Designed specifically for emerging B2C brands, CX2GO enables brands to scale quickly, meet rising consumer expectations and drive continued growth amid economic volatility.
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News
The Ultimate Guide to the Omnichannel Contact Center
Discover how omnichannel contact centers integrate voice, chat, SMS, email, and social media to deliver seamless, personalized customer experiences.
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