Alorica Philippines plays host to over a dozen unique Alorica sites, which collectively recruit thousands of candidates per year. As ad campaigns evolve to reach job seekers through social media and other non-traditional channels, our Philippines teams have turned to chatbot recruitment automation technology as a smarter, faster way to connect with qualified applicants and bring the right candidates in the door.
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Starting a Conversation by Speaking Their Language To attract the best talent, we needed to find a way to talk to our talent pool in ways they preferred—enter chatbot. We began by embedding the tech into our Philippines Facebook page, and immediately we were handling simultaneous inquiries, providing real-time responses and conducting initial candidate screenings via Facebook Messenger. The best part? It all takes place 24/7, dramatically increasing the number of candidates we can assess and ultimately hire.
Beyond simple introductory communication, our chatbot is able to facilitate in-depth Q&A sessions with applicants; their responses are easily accessed by recruiters who can follow-up with next steps by phone, preserving candidate excitement and increasing the likelihood of an in-person interview
Chatbots have completely changed our recruiting game. Not only have we saved money and manhours, but qualified candidates are unquestionably connecting with the company and resonating with our recruitment strategy. It just goes to show—the trick to getting face time is a little screen time.
