Your best agents, now multilingual. Empower your team to provide global CX with real-time translation
Multilingual customer support doesn’t come cheap and for rare languages, staffing is nearly impossible to find.
Call center translation through third-party interpreters adds cost and friction at every step, extending call length by 20% on average.
Multilingual customer support built on separate queues means longer waits and customers who give up before they get help.
First-to-market, award-winning call center translation that lets your existing team speak your customer's language. Support 75+ languages and 200 regional dialects, with support for mixed-language content and built-in grammar correction.
User-friendly desktop applications that are easy for agents to use while increasing their confidence.
Alorica’s real-time AI voice translation lets any agent deliver native-language support — no multilingual hiring, no interpreter services, no separate queues needed. Customers get faster, more consistent experiences, while agents work with confidence and stay focused on resolution. Enterprise-grade multilingual CX, accessible at any scale, without added operational overhead.
From replacing interpreter services to supporting rare languages, here's what real-time AI voice translation makes possible.
De-couple language skills from support skills and provide multilingual customer support from a global talent pool.
Replace interpreter services with real-time translation, eliminating interpreter join time and enabling direct agent-customer conversations.
Support rare language queues with your existing agents—no expensive external hires or interpreter services needed.
Minutes translated with 97%+ accuracy for large-scale events and webinars
Boost in operational efficiency with centralized multilingual queue management
Cost reduction shifting from high-cost onshore agents to nearshore and offshore call centers
Connect with one of our specialists to find your optimal multilingual CX delivery solution and start reducing costs today.
