alorica

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Services
Full-service partner for digital-first, people-focused CX solutions
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What We Do

Designing and Deploying Customer Experiences at Scale
Alorica’s comprehensive portfolio of services solve real problems and deliver consistent results for our clients. We design and deliver customer experiences that elevate your brand and keep your customers coming back.

The Alorica Difference 

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Tech Tenacity 

We never back down from a challenge to make CX easier, faster, smarter, and better 

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Customer-centric Approach 

We design and deploy solutions that remove friction, reduce costs, and drive customer satisfaction 

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Outcome-driven Solutionists 

Our team of leading digital architects strategize, design, and deploy future-focused plans to deliver client outcomes 

Our Comprehensive Service Portfolio 

From strategy to execution, we deliver digital-first, people-focused solutions that are tailored to your business

Optimizing interactions across tech support, customer care, and revenue generation with best-in-class people, processes, and technology 

On-demand enterprise offering including expert tech integration, dedicated internal resources for implementation, and ongoing program enhancements  

Protecting customers and brands against bad actors, content abuse, and account takeovers, with 20+ years of experience servicing companies across highly sensitive and regulated industries 

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Results You Can Measure

83%

Lower cost to serve using Alorica Automation for a consumer electronics company 

20%

Reduction in product returns from a high-touch technical support program

$1.2M

Eliminated over $10K/month in fraud losses for a leading financial client, achieving savings of over $1.2M annually 

30%

Reduction in Average Handle Time for a pre-pay program from identifying inefficiencies for an energy and utilities company

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Ready to Talk to an Expert?

Let us show you how our digital-first, people-focused solutions can deliver real results.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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