For the second consecutive year, Everest Group Analysts have recognized Alorica as a Leader in Customer Experience Management (CXM) Services PEAK Matrix® Americas Assessment 2023.
Alorica was recognized a Leader based on the impact of our strategic market vision and ability to design, deploy and optimize customer experiences, with:
“Capabilities such as a dedicated digital practice, robust talent management models, comprehensive suite of financial solutions and a strong partner ecosystem with technology providers...”
Shirley Hung
Partner
Everest Group
Our Pillars of Market Leadership
Operational Excellence
- Outcomes delivered for clients rooted in vision and strategy and delivery footprint, supported by Alorica’s customer relationships, flexible service delivery, and ease of doing business
- Our robust talent management model, enabled by AI-drive platforms, that supports our 100,000+ employees across global delivery locations
Digital-First Solutions
- Alorica IQ, empowered by a team of CX architects and engineers who design, deploy, and optimize solutions in analytics, contact optimization, and intelligent automation through the use of machine learning and AI
- Our certified partner ecosystem, enabling rapid integrations and optimization by experts in leading technology platforms
Deep Domain Expertise
- Focused service lines offering vertical expertise, including Financial Solutions, a comprehensive platform for end-to-end loan servicing, risk management, and fraud prevention
- Proprietary solutions developed by experts to execute strategic roadmaps and delivery in partnership with our clients, including Alorica Experiences Practice, Alorica Analytics, Alorica Automation and Alorica On-Demand
