Alorica Advisory Services

What We Do

Innovative Strategies, Proven Outcomes

We leverage Lean Six Sigma principles, design thinking approaches, and advanced analytics to transform data into actionable strategies that optimize CX, enhance operational efficiency, and drive measurable business growth.

The Alorica Difference

Proven CX Success

Delivering solutions that drive success, backed by decades of CX industry leadership and expertise

Digital CX Solutions Expertise

Digital experts craft actionable delivery plans to increase CSAT, reduce costs, and maximize business outcomes

360° Customer Insights

We deliver a comprehensive view of your customers, integrating analytics, experience and cutting-edge technology with deep industry expertise to create truly personalized engagements

Strategic Design Thinking Powered by Purposeful Solutioning

Our full-service, customer and client-centric approach leverages design thinking, best-in-class technology, and certified experts to meet your unique needs and accelerate your success.

Customer Journey Mapping

Get a quantified view of demand, workflows, customer navigation, preferred channels, pain points, and optimization opportunities across the entire journey.

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Service Blue Printing

Gain visibility into complex delivery solutions by mapping direct customer interactions and back-office processes that drive seamless experiences.

Contact Mapping

Obtain a quantified view of customer demand and workflows, breaking down demands by channel, journey phase, and cost to serve, empowering tailored offers and optimized interactions for your business.

Business Process Redesign

Optimizes opportunities in both customer and agent journeys enabling operations streamlining, reduce friction and enhance overall efficiency

Process Discovery

Reveal hidden opportunities within your operations, uncovering inefficiencies and bottlenecks while identifying ways to optimize processes, automate workflows, and reduce costs effectively.

Transforming Experiences with Customer-centric Solutions

Leveraging advanced strategies and AI layered technologies to optimize processes, personalize experiences, and drive measurable results across verticals

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Banking and Financial Services

Optimize mortgage applications, reducing processing times and improving customer satisfaction, automate claims handling to lower operational costs and streamline workflows, enhancing efficiency and delivering seamless, customer-focused banking experiences

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Retail

Create personalized, omnichannel shopping journeys that boost customer retention and lifetime value, leverage purchasing data to deliver targeted promotions, driving sales and loyalty while optimizing customer interactions for an enhanced retail experience

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Healthcare

Redesign patient intake to minimize wait times and elevate satisfaction, streamline B2B ordering for improved efficiency and accuracy, creating better experiences across healthcare operations through process optimization and service redesign

Results You Can Measure

800%

ROI from journey mapping to AVA Chatbot implementation for leading retailer

$1M

Annual savings with a 15-20% reduction in voice demand for a European airline

33%

decrease in overall voice demand from reconfiguring customer journeys for a major airline

13%

AHT Reduction for Global Banking and Finance Company

15%

lift in NPS for a fast-growing new economy company rapidly scaling customer support

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Customer Experience Journey Mapping Fact Sheet

Read how Customer Experience Journey Mapping transforms customer journeys into successful outcomes—boosting acquisition, retention and cost efficiency.

Deliver Innovative CX at Scale based on Actionable Insights

Feedback tells you how you’re doing—but it doesn’t tell you how to respond. That’s where we come in.

Ready to Get Started?

Discover how Alorica’s digital experts can transform your business and get the results that matter most!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.