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Alorica Advisory Services
Unify your vision, transform your CX, and reach your North Star with strategic consulting 
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What We Do

Innovative Strategies, Proven Outcomes
We leverage Lean Six Sigma principles, design thinking approaches, and advanced analytics to transform data into actionable strategies that optimize CX, enhance operational efficiency, and drive measurable business growth. 

The Alorica Difference 

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Proven CX Success

Delivering solutions that drive success, backed by decades of CX industry leadership and expertise

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Digital CX Solutions Expertise

Digital experts craft actionable delivery plans to increase CSAT, reduce costs, and maximize business outcomes 
 

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360° Customer Insights

We deliver a comprehensive view of your customers, integrating analytics, experience and cutting-edge technology with deep industry expertise to create truly personalized  engagements 
 

Strategic Design Thinking Powered by Purposeful Solutioning 

Our full-service, customer and client-centric approach leverages design thinking, best-in-class technology, and certified experts to meet your unique needs and accelerate your success. 
Get a quantified view of demand, workflows, customer navigation, preferred channels, pain points, and optimization opportunities across the entire journey. 
Gain visibility into complex delivery solutions by mapping direct customer interactions and back-office processes that drive seamless experiences.
Obtain a quantified view of customer demand and workflows, breaking down demands by channel, journey phase, and cost to serve, empowering tailored offers and optimized interactions for your business. 
Optimizes opportunities in both customer and agent journeys enabling operations streamlining, reduce friction and enhance overall efficiency 
Reveal hidden opportunities within your operations, uncovering inefficiencies and bottlenecks while identifying ways to optimize processes, automate workflows, and reduce costs effectively.
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Transforming Experiences with Customer-centric Solutions 

Leveraging advanced strategies and AI layered technologies to optimize processes, personalize experiences, and drive measurable results across verticals 
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Banking and Financial Services 

Optimize mortgage applications, reducing processing times and improving customer satisfaction, automate claims handling to lower operational costs and streamline workflows, enhancing efficiency and delivering seamless, customer-focused banking experiences

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Retail

Create personalized, omnichannel shopping journeys that boost customer retention and lifetime value, leverage purchasing data to deliver targeted promotions, driving sales and loyalty while optimizing customer interactions for an enhanced retail experience 

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Healthcare

Redesign patient intake to minimize wait times and elevate satisfaction, streamline B2B ordering for improved efficiency and accuracy, creating better experiences across healthcare operations through process optimization and service redesign 

Optimize mortgage applications, reducing processing times and improving customer satisfaction, automate claims handling to lower operational costs and streamline workflows, enhancing efficiency and delivering seamless, customer-focused banking experiences

Create personalized, omnichannel shopping journeys that boost customer retention and lifetime value, leverage purchasing data to deliver targeted promotions, driving sales and loyalty while optimizing customer interactions for an enhanced retail experience 

Redesign patient intake to minimize wait times and elevate satisfaction, streamline B2B ordering for improved efficiency and accuracy, creating better experiences across healthcare operations through process optimization and service redesign 

Results You Can Measure

800%

ROI from journey mapping to AVA Chatbot implementation for leading retailer 

$1M

Annual savings with a 15-20% reduction in voice demand for a European airline 

33%

decrease in overall voice demand from reconfiguring customer journeys for a major airline

13%

AHT Reduction for Global Banking and Finance Company

15%

lift in NPS for a fast-growing new economy company rapidly scaling customer support 

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Discover how Alorica’s digital experts can transform your business and get the results that matter most! 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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