What We Solve
Driving Greater Efficiency Through Digital Transformation
Alorica has over 25 years of supporting the Communication industry. And we work with some of the biggest Communications companies, including America’s Top Four wireless providers with 28K+ agents across 10 countries.
Alorica offers end-to-end services spanning the subscriber lifecycle, deploying solutions to drive efficiency across communications companies, including call containment, automated quality, and analytics-driven optimization.
How We Help
Solutioning for Your Success
Meeting industry-specific challenges with digital know-how, experience, scalability, and tech-savvy, customer-obsessed top talent
Customer Care
From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.
Revenue Generation
Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.
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Technical Support
We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.
Account Resolution
With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.
From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.
Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.
Learn More
We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.
With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.
Results
Results You Can Measure
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