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AIQ Innovation Lab
Accelerate your digital-first journey with access to pioneering technology and an immersive virtual lab, guided by expert digital consultants
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What We Do

Where Real Innovation Meets Real Challenges    
AIQ Innovation Lab incubates advanced AI solutions and immersive environments, powering disruptive solutions in virtual settings to accelerate our clients’ digital-first journeys. 
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Alorica Proactive 

The Alorica Difference 

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Scalable Innovation 

Proven, proprietary deployments including Alorica ReVoLT, our real-time voice language translation and conversational AI solution, powering CX in client environments 

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Innovation Rooted in Outcomes 

Delivering visionary, cutting-edge solutions that are always aligned with tangible client outcomes via our robust, evolving tech portfolio ecosystem 

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Agile Deployment Expertise 

Our digital consultants leverage a Center of Excellence model, utilizing Six Sigma methodologies to launch agile pilots that transform innovative ideas into scalable, operational solutions 

Next-Gen CX Solutions 

Accelerate your digital-first journey with AI innovation and pioneering technology, harnessing digitally engineered immersive environments that drive transformative experiences and empower businesses.  
We provide personalized, on-demand virtual metaverse wellness environments for content moderators, reducing stress and enhanced wellbeing. 
Powered by AI and LLMs, conversational AI delivers intelligent self-service, real time insights and personalized CX across all channels. 
Built on a foundation of compliance and security, Vision IQ is designed for seamless integration, requiring no additional training or disruption to agents' workflows. 
The Virtual Lab offers dynamic, interactive training with real-time performance insights, ensuring agents embody the brand in every interaction. 
Our virtual environment simulates real-world retail settings, replicating in-store interactions, using AI to provide a deeper understanding of brand culture and operations.
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AI Innovation Solving Real World Challenges 

AIQ Innovation Lab brings the art of what's possible to reality by creating real world solutions with pioneering technology and digital CX expertise. 
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Transform Customer Care with AI-powered Personalization 

Boost customer satisfaction and build long-term brand loyalty through intelligent, real-time support that enhances every interaction 

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AI Innovation Solving Real Trust and Safety Challenges 

Create compliant, secure workflows, and improve moderator health and wellbeing with AI-powered object recognition and immersive wellness environments designed for a safer, more efficient workplace 

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Innovation in Tech Support 

Combine immersive learning, conversational AI, and metaverse environments to modernize tech support and troubleshooting, empowering agents to deliver superior CX with enhanced knowledge and real-time insights. 

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Ready to Get Started?

Empower your digital-first journey with advanced AI, immersive technologies, and pioneering solutions. 

Begin Your Journey

Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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