The Alorica Difference
Comprehensive Tech-First CX Expertise
With 25 years of experience, Alorica’s refined playbook and tech expertise ensure seamless, scalable solutions that integrate efficiently optimizing multi-partner models
Tailored Industry Services
We deliver high-touch, end-to-end CX services, blending technology and expertise to drive innovation, ensure governance, and provide actionable insights
Data-Driven Results
We drive measurable improvements in efficiency, customer satisfaction, and operational performance through continuous analysis and process optimization
Next-Level Services that Unify, Scale and Empower
Security controls and policy adherence for sustainable WAH (Work at Home) environments, with centralized monitoring and reporting.
End-to-end integration, including continuous monitoring and system updates, for seamless deployment across your organization, while optimizing customer data handling and workflow automation.
Provides end-to-end customer service management through advisory, implementation, and core solutions, complemented by edge technology like VAs and knowledge management.
Offers professional services leveraging advanced AI and analytics to reduce knowledge silos, enhance agent performance, and improve customer satisfaction.
Integrates seamlessly into your existing system, providing real-time agent performance alerts, a centralized monitoring team, and comprehensive reporting.
Leverage a team of expert analysts using industry-leading platforms to offer consulting services in process redesign, digital strategy, and CX.
Seamlessly integrate Branded Caller ID into your environment, driving ROI and enhancing call trust and recognition by displaying your brand’s details.
Maximize operational efficiency with tailored Workforce Management services, including forecasting, capacity planning, scheduling, and real-time performance management.
Offers a full suite of learning and quality related support services, including learning consulting, Quality Program and full-spectrum instructional design, program management, continuing education, and more.
Comprehensive platform implementation delivers configuration, training, migration, integration, and launch support, using shared project plans to boost collaboration and ensure successful client onboarding.
Tailored Approaches for Proven Success
Expert-driven solutions for industries that demand more than just service — Alorica delivers true partnerships, tailored to your business needs
Process Optimization – Insurance
Alorica partnered with a first-time insurance outsourcer, achieving a 95% accuracy target and 92.3% agent proficiency. Through customized training, knowledge management, and streamlined processes, we improved customer resolutions, reduced operational costs, and delivered faster, more efficient service compared to the client’s internal team.
Learning Delivery – Communications
We partnered with a global mobility company to enhance agent performance. Through redesigned training materials, in-depth train-the-trainer sessions, and interactive learning methods, Alorica increased agent eNPS by 8.6% and improved throughput by 1.4%. We were recognized for our ability to resolve customer issues, improve communication skills, and deepen agents' business acumen.
Command Center – Entertainment
Our Command Center optimized QA, monitoring voice, and chat channels, with QA and management staff who delivered scoring, comprehensive analysis, and feedback to enhance CX. Alorica's WFM and RTA resources oversee staffing requirements and compliance, improving QA scores by 8% over six months, demonstrating significant enhancements in service quality and operational efficiency.
Results You Can Measure
Digital Platforms
We offer tailored digital platforms that enhance CX and drive growth, from enterprise cloud applications to emerging tech
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Alorica Analytics
Delivering actionable insights that elevate performance, enhance the customer journey, and drive meaningful business outcomes
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Alorica IQ
Alorica’s award-winning team of expert solutionists who create future-focused, customer-obsessed experiences that exceed business goals
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Ready to Get Started?
Partner with Alorica for expert-driven solutions that deliver measurable results and long-term success.
Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.