What We Solve
Delivering Sustainable CX Across the Customer Lifecycle
While you’re focused on transforming the industry and the ever-changing regulatory landscape, we’ve got your customers covered. From activating accounts to collecting payments—we service the entire meter-to-cash cycle from front to back office.
Future Focused
Tech-enabled solutions to drive efficiency and customer satisfaction
Flexible, Scalable Staffing
Flexible and burstable staffing model, making it easy to expand seasonal and surge programs
Security Centric
Comprehensive security solutions that harness the power of people, processes, and leading-edge technology, while maintaining quality
World-class Compliance
Industry-leading compliance experts and a safe, secure environment that is PCI, IPAA, SOC, and SOX-compliant
Industry Leadership
Deep expertise partnering with clients since 1972, making us the most experienced utility workforce in the countryHow We Help
Solutioning for Your Success
From personalized interactions to seamless solutions, Alorica empowers clients with innovative technologies to reduce costs, improve processes, and provide better CX for your customers
Customer Experience
Increase customer loyalty with end-to-end CX solutions supporting acquisition, payments, retention, up/cross-selling, and high-demand periods.
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Financial Business Services
Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.
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Alorica Advisory Services
Transform your brand experience by inspecting and optimizing your customer journey, removing friction, and encouraging digital channel adoption.
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Digital Platforms
Enhance CX and drive efficiency with tailored digital platforms, spanning from emerging tech to enterprise cloud apps.
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Professional and Managed Services
Leverage expert technologists who are dedicated to implementation and ongoing program enhancements, supporting strategic IT initiatives, and identifying efficiency opportunities.
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Increase customer loyalty with end-to-end CX solutions supporting acquisition, payments, retention, up/cross-selling, and high-demand periods.
Learn More
Maximize customer retention while protecting your bottom line with an industry leader in credit and account resolution services.
Learn More
Transform your brand experience by inspecting and optimizing your customer journey, removing friction, and encouraging digital channel adoption.
Learn More
Enhance CX and drive efficiency with tailored digital platforms, spanning from emerging tech to enterprise cloud apps.
Learn More
Leverage expert technologists who are dedicated to implementation and ongoing program enhancements, supporting strategic IT initiatives, and identifying efficiency opportunities.
Learn MoreResults
Results You Can Measure
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