What We Solve
Delivering the Tech-enabled Experiences Your Consumers and Members Expect
Today’s digital-savvy health consumers expect personalized service that meets them where they are, allowing easy access information and a clear path to resolution.
Providing an experience that is rooted in customer insight and elevated by technology will deliver the interactions your members demand and is essential to driving loyalty and keeping your bottom line healthy.
Future-focused Solutions
Streamline operational efficiency and reduce administrative burdens with automation, AI and NextGen technologies
Customer-centric Delivery
Deliver the collaboration of care and support your patients or members expect with frictionless communication channels that drive customer satisfaction and STAR rating scores
Flexible, Scalable Workforce
Seamless scalability of licensed and unlicensed agents, both in-center and work-at-home
World-class Compliance
Experienced healthcare leadership and a dedicated Healthcare Compliance Committee enforcing protocols in line with HIPAA, PCI, GLBA, ISO 9000, ISO 27000, SAS 70, HITRUST, and CCPA standardsHow We Help
Solutioning for Your Success
With over 20 years of industry-leading expertise across payers, PBMs, healthcare providers, and MedTech, we deliver patient-centric, digitally driven results
Payers
Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.
But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently.
Pharmacy Services
Pharmacy benefit managers have a lot on their plates—managing prior authorizations, retail-to-mail conversions, cost/revenue management—along with keeping up with ever-changing policies and regulations.
Alorica takes the pain out of the process with targeted solutions to increase productivity, improve revenue attainment, and ease administrative burdens.
Providers
Meeting patient experience expectations while mitigating readmittance and minimizing coding errors is a tall order for healthcare providers.
Alorica’s decades of expertise makes reducing administrative burdens, improving revenue management, and driving patient satisfaction easy.
Life Sciences + Medical Devices
Your innovators should focus on the next great feature or patient outcome. Let our operators focus on day-to-day support of your existing portfolio.
From onboarding new users to ongoing patient education, trust Alorica’s 24/7 clinical operations to care for your patients and drive loyalty and satisfaction.
Ensuring effective program utilization, efficiency, and cost reduction while maintaining member satisfaction is a tricky balancing act.
But with Alorica’s industry-leading, award-winning approach, you can improve operations, reduce costs, and increase member loyalty—easily and efficiently.
Pharmacy benefit managers have a lot on their plates—managing prior authorizations, retail-to-mail conversions, cost/revenue management—along with keeping up with ever-changing policies and regulations.
Alorica takes the pain out of the process with targeted solutions to increase productivity, improve revenue attainment, and ease administrative burdens.
Meeting patient experience expectations while mitigating readmittance and minimizing coding errors is a tall order for healthcare providers.
Alorica’s decades of expertise makes reducing administrative burdens, improving revenue management, and driving patient satisfaction easy.
Your innovators should focus on the next great feature or patient outcome. Let our operators focus on day-to-day support of your existing portfolio.
From onboarding new users to ongoing patient education, trust Alorica’s 24/7 clinical operations to care for your patients and drive loyalty and satisfaction.
Your Goals. Our Mission.
Your Partner for Digitally-Charged CX
Above and Beyond
Alorica strives to be the best at any challenge presented and to provide above and beyond expectations.
Director
Payer
Success Oriented
Creative solutions, flexible minds, and staffers that exhibit their genuine desire to see my program succeed were the norm.
CX Leader
Consumer Healthcare Company
Innovative
Good leadership with thoughtful innovation ideas tied to our business goals.
SVP
Payer
Results
Results You Can Measure
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