How We Help
Solutioning for Your Success
Providing the skills, savvy, and scalability to successfully support the programs that aide your local constituents, students, providers, or members
![Public Sector How We help Icon 1](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-1.png?sfvrsn=710ae433_3)
Customer Care
A combination of programs across Tier 1 and Tier 2 agents to handle general inquiries, program education, account support/eligibility, and more
![Public Sector How We help Icon 2](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-2.png?sfvrsn=a6c9ed5e_3)
Medicaid
Provider and member support assisting in eligibility, enrollment, claims processing, and prescription benefits
![Public Sector How We help Icon 3](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-3.png?sfvrsn=d514f720_3)
Rapid Response
Gather information from people in need to help them navigate available resources when they matter most
![Public Sector How We help Icon 4](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-4.png?sfvrsn=975bf05b_3)
Project Based Needs
Fast ramp up to support new project launches or growing existing programs
![Public Sector How We help Icon 5](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-5.png?sfvrsn=d255f952_3)
Technical Support
Troubleshoot and resolve account issues quickly to minimize customer frustration
![Public Sector How We help Icon 6](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-6.png?sfvrsn=77b50d98_3)
Back Office
Support non-voice based tasks essential to program delivery, including document review, claims research, and more
![Public Sector How We help Icon 1](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-1.png?sfvrsn=710ae433_3)
A combination of programs across Tier 1 and Tier 2 agents to handle general inquiries, program education, account support/eligibility, and more
![Public Sector How We help Icon 2](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-2.png?sfvrsn=a6c9ed5e_3)
Provider and member support assisting in eligibility, enrollment, claims processing, and prescription benefits
![Public Sector How We help Icon 3](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-3.png?sfvrsn=d514f720_3)
Gather information from people in need to help them navigate available resources when they matter most
![Public Sector How We help Icon 4](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-4.png?sfvrsn=975bf05b_3)
Fast ramp up to support new project launches or growing existing programs
![Public Sector How We help Icon 5](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-5.png?sfvrsn=d255f952_3)
Troubleshoot and resolve account issues quickly to minimize customer frustration
![Public Sector How We help Icon 6](/images/default-source/industries/alor-23-300-public-sector_how-we-help_icon-6.png?sfvrsn=77b50d98_3)
Support non-voice based tasks essential to program delivery, including document review, claims research, and more
Results
Results You Can Measure
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