alorica

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Public Sector
Service for the citizens you serve across state, local, and education sectors 
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What We Solve

Delivering Essential Customer Service to Your Constituents

As the largest CX provider in North America, with extensive experience working with local and state government agencies, we’ve got the skills, savvy, and scalability to manage any customer service challenge that comes our way.

Our agents become extensions of our clients and their existing processes for seamless support at every interaction. And with thousands of solutionists coast-to-coast, working in-center and at-home (many with public sector backgrounds), you can always count on us.

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Flexible Staffing 

Our end-to-end distributed workforce solution offers flexibility in sourcing top-tier talent, and easily supports rapid growth; in many instances, it also creates career opportunities for your constituents

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Comprehensive Delivery 

Our tech-enabled operating model is rooted in decades of proven experience, creating bandwidth for your team to support other projects

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Future Focused 
Our integration experts are dedicated to bringing solutions that meet your needs today and set you up for long-term success
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Security + Compliance 
Alorica meets all data and security compliance standards, handling confidential information with discretion and professionalism—always
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Diversity by Design 
Alorica is the largest, certified minority-owned BPO; our inclusive culture keeps our teams engaged and performing their best

How We Help

Solutioning for Your Success

Passionate people paired with proven technology to successfully support the programs that help your local constituents, students, providers, or members
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Customer Experience 

Services spanning from Tier 1 through advanced tech support and Medicaid program assistance to back office tasks, with 20+ years of delivering customer satisfaction.

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Professional and Managed Services 

Expert technologists dedicated to implementation and ongoing program enhancements, identifying efficiency and optimization opportunities.

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Digital Platforms 

Proven AI-enabled solutions that enhance every customer interaction and the agent experience to drive first call resolution and satisfaction. 

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Services spanning from Tier 1 through advanced tech support and Medicaid program assistance to back office tasks, with 20+ years of delivering customer satisfaction.

Learn More
Public Sector How We help  Icon 2

Expert technologists dedicated to implementation and ongoing program enhancements, identifying efficiency and optimization opportunities.

Learn More
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Proven AI-enabled solutions that enhance every customer interaction and the agent experience to drive first call resolution and satisfaction. 

Learn More

Results

Results You Can Measure

17+

State and federal agencies’ contact centers supported

<3 weeks

To scale over 2,000 FTEs in the U.S.

6+ months

Meeting AHT, FCR, and CSAT goals for public sector client

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Learn how we achieved 12% eNPS improvement while reducing cost-per-hire by 72% and cutting attrition by 4% with our novel approach to attracting, training and retaining employees.
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Take it Outside: The Benefits of Outsourcing
Alorica delivers world-class customer experience solutions to drive efficiency, generate revenue, and meet your business goals. Learn more.
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Ready to Get Started?

If you’re looking for a partner to assist with your CX needs, we’re here to help—with compassion, experience, and scalability to spare. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.