What We Solve
Capabilities Spanning the Entire Consumer Experience
When it comes to tailor-made Retail and Consumer Goods solutions, nobody does it like Alorica. We’ve been supporting each industry pillar—General Merchandise, Fashion & Apparel, Restaurants, and Food & Beverage—since 1996.
Using a proven blend of people, processes, and technology, we create safe and trusted experiences where service issues are resolved quickly, easily, and efficiently—24/7/365.
Seamless Experiences
Offer frictionless customer journeys that utilize technology to connect the online and in-store shopping experiences, empower customers, drive sales and reduce costs
Personalization
Craft customized offers and recommendations to attract repeat buyers and create value-rich rewards in loyalty programs
Self-service Strategies
Simplify customer interactions by deploying intelligent, interactive tools that enable customers to complete high-volume, low-complexity transactions—order status, account payments, returns—without agent intervention
Flexible, Scalable Workforce
Seamless scalability of agents always available to support your goals, including work-at-home, co-sourcing, and rebadgingHow We Help
Solutioning for Your Success
Creating safer, more personalized CX with cutting-edge technology supported by passionate people
Alorica Advisory Services
Design a seamless, efficient CX to increase customer satisfaction and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve adoption.
Digital Platforms
Reduce friction and drive customer loyalty with a seamless, cloud-based solution that streamlines every customer touchpoint into a single platform.
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Alorica Analytics
Leverage data analytics to drive customization and personalization across the customer lifecycle.
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Customer Experience
Build customer loyalty with a team of brand ambassadors that leverage technology to drive first contact resolution without sacrificing quality.
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Trust & Safety
Keep your customers safe and protect your brand reputation against account takeovers, bad actors, content abuse, fraud, and scams, shielding against even the most complex risk scenarios.
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Financial Business Services
Protect your bottom line and improve customer retention with a full-service credit risk and recovery partner who supports you with comprehensive financial services and compassionate customer care.
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Design a seamless, efficient CX to increase customer satisfaction and operational excellence by driving digital channels, optimizing assisted interactions, and expanding self-serve adoption.
Reduce friction and drive customer loyalty with a seamless, cloud-based solution that streamlines every customer touchpoint into a single platform.
Learn More
Leverage data analytics to drive customization and personalization across the customer lifecycle.
Learn More
Build customer loyalty with a team of brand ambassadors that leverage technology to drive first contact resolution without sacrificing quality.
Learn More
Keep your customers safe and protect your brand reputation against account takeovers, bad actors, content abuse, fraud, and scams, shielding against even the most complex risk scenarios.
Learn More
Protect your bottom line and improve customer retention with a full-service credit risk and recovery partner who supports you with comprehensive financial services and compassionate customer care.
Learn MoreYour Goals. Our Mission.
Your Partner for Digitally-Charged CX
On Top of Every Detail
Alorica made it easy and stress free by being so on top of every finite detail.
Project Leader
Fashion and Apparel Company
Great Partner
Alorica consistently demonstrates professionalism, clear communication and delivers great customer service. The team is collaborative and a great partner to work with. They consistently meet KPIs and go the extra mile to ensure we’re satisfied with their service.
Customer Relations Leader
Food and Beverage Retailer
Speed and Quality
Leadership and project team were experienced and executed with speed and quality.
Executive
Consumer Goods Company
Results
Results You Can Measure
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