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Survey Analytics
Turn customer feedback into real-time insights with automated, platform-agnostic analytics designed for impactful CX improvements 
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What We Do

AI-powered Survey Analytics that Deliver Higher Customer Satisfaction
Ingest, analyze, and transform CSAT survey data for precise sentiment insights, helping to strengthen customer loyalty and drive sales conversions.

The Alorica Difference 

Automated Intelligence for Customer Experience Excellence
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Seamless Data Ingestion 

We integrate effortlessly with your existing survey platforms, bringing all feedback together for unified analysis 

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Trusted Tech Partnerships  

Collaborating with top analytics providers, we ensure robust, scalable solutions that deliver reliable insights across diverse environments 

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Comprehensive Sentiment Analysis  

Our AI-driven platform analyzes structured and unstructured feedback, delivering a complete view of customer sentiment and intent 

Advanced Survey Analytics for Customer Insights

AI-powered analysis of CSAT surveys, providing actionable insights and reducing operational costs.
Identify sentiment across multiple languages, capturing trends and emotions for a global understanding of customer feedback.
Detect emotional cues within responses to understand sentiment beyond words, adding depth to feedback insights. 
Track and visualize sentiment trends over time, enabling responsive adjustments to the customer experience. 
Pinpoint customer intent in survey responses, highlighting critical insights for impactful action. 
AI extracts key phrases and recognizes entities within feedback, refining insights from unstructured data.
Classify feedback by categories like people, process, and technology, guiding targeted improvements.
Identify emerging trends in satisfaction, enabling proactive measures to enhance customer experiences.
Automatically identify root causes behind satisfaction dips, saving time on manual data assessments.
AI-powered summaries distill feedback into key insights, delivering actionable points for quick decision-making. 
Achieve full compliance with PCI/PHI standards, securing sensitive feedback data and maintaining customer trust.
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Generative AI-enhanced Insights Across Key Industries

Unlock transformative customer insights with tailored generative AI solutions in high-impact sectors
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Banking & Financial Services 

Uncover dissatisfaction triggers and key feedback themes with AI-driven analysis, enabling proactive service enhancements that improve retention and foster trust 

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Telecommunications 

Consolidate scattered customer feedback with AI-driven insights, enabling precise analysis that links responses to specific interactions; prioritize actionable themes, streamline unstructured data, and drive targeted improvements that elevate customer satisfaction and loyalty 

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Travel & Hospitality 

Identify critical guest experience drivers with AI-powered analysis, linking feedback directly to specific touchpoints in the travel journey; streamline unstructured guest feedback, prioritize actionable themes, and implement targeted enhancements that boost guest satisfaction, loyalty, and brand reputation 

Results You Can Measure

12%

Decrease in customer dissatisfaction by analyzing and classifying into trigger categories 

 

35%

Negative comments identified with primary root causes of availability of support and billing practices issues

Uncovered

An opportunity for a 43% improvement within agent interactions and company policies 

Identified 5%

Out-of-the-box customer recommendations, offering unique insights to enhance customer experience 

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Ready to Get Started?

Ready to take your business to the next level? Discover the difference Alorica Analytics can make to your bottom line. 

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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