Alorica IQ | CX and DX Consulting and Strategy

What We Do

Digital Innovation Experts

We deliver next-gen technology and managed service expertise with a digital-first, human-focused approach that’s tailored to your business.

Award-Winning Digital and Analytics Solutions

AI Breakthrough Award

First-of-its-kind technology, Alorica ReVoLT (Real-time Voice Language Translation), wins 2024 AI Breakthrough Award for Best AI-based Solution for Customer Service.

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The Alorica Difference

Culture of Innovation

Our team of consultants, technologists, engineers, and agents infuse innovation into everything we do

Multifaceted Technology Portfolio

We offer the best platforms, partnerships and pioneering technology that our clients need now and into the future

Customer-Centric Approach

We design and deploy solutions that remove friction, reduce costs, and drive customer engagement

Creating Technology-Infused Solutions That Deliver Results

Alorica IQ’s digital innovation experts create customized solutions for every client, focused on achieving business outcomes.

Alorica Advisory Services

Consulting that puts the customers’ needs front and center to drive consistently positive outcomes.

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Alorica Analytics

Delivering actionable insights that improve performance while enhancing the customer journey.

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Digital Platforms

Our portfolio offers solutions for every stage of your digital transformation journey—from enterprise cloud applications to emerging technologies.

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AIQ Innovation Lab

Providing our clients access to pioneering technology and a testing lab staffed with experts ready to architect your next-gen solution.

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Your Goals. Our Mission.

Your Partner for Digitally-Charged CX

Latest Technology

Alorica is great at fostering a true partnership and offers all the latest technology needed to service customers with excellence.

Customer Service Leader

Retail & Consumer Goods

Tailored Solutions

Over the course of our engagement, Alorica has adapted and worked to understand the unique needs of our business. They have taken the time to bring management resources to bear that elevate our offering, integrate with our existing infrastructure, and offer tailored solutions that elevate our insight to our customer’s needs and opportunities for further improvement.

Customer Care Director

Technology

Partnering, Adapting

Alorica continues to drive positive operational improvement for our business while partnering, adapting to our needs in staffing, onboarding third party and Alorica solutions

Global E-commerce Customer Care Director

Technology

Results You Can Measure

800%

Annualized ROI from Journey Mapping + AVA chatbot deployment for a major consumer electronics manufacturer

75%

Escalation reduction using deep analytics for a leading sportswear brand

15%

Reduction in phone support through improved self-service experience for a top electronics/technology manufacturer

1M+

Transactions automated, saving $500K annually for a business logistics company

93.5%

Customer inquiries resolved through AVA chatbot deployment for large consumer electronics manufacturer

25M+

Automated alerts reduce AHT and drive adherence for an international telecommunications company

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.