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Changing the CX Game with AI-Enhanced Agents
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Customer Futures is a new podcast that focuses on trends, technology, and everything related to the customer experience.  

For their inaugural episode, host Mark Hilary (CX Files) sat down with Alorica’s Graham Brown, SVP, Global Market Leader, EMEA, to examine how recent global events and advancements in technology have changed the way the Travel & Hospitality industry approaches multilingual CX, a longstanding challenge up until now. 

Here’s just some of what’s explored in the discussion: 

  • The unique CX challenges the Travel & Hospitality industry faces, from seasonality and unexpected events to the need for immediate and efficient support

  • Global customer bases—and how to best support them across every language 

  • How AI-powered solutions are revolutionising multilingual CX, making it easy to deploy digital interactions in local languages, empowering real-time, conversational, natural exchanges regardless of the speakers’ languages 

  • Scalability with AI-enhanced agents, powered by groundbreaking technology that can be deployed today 

Schedule Your Personalised Consultation Today

Speak with our EMEA Travel and Hospitality expert and discover how our revolutionary solution can drive success for your business.

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Listen to the full episode below! 

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See Multilingual CX Solutions in Action

Want to learn how Alorica Clear can deliver seamless CX while optimising resources, in a multilingual operating environment?

Get started by booking a meeting with one of our Travel & Hospitality experts today!

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.

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