What We Solve
Driving Greater Efficiency Through Digital Transformation
Alorica has over 25 years of supporting the Communication industry. And we work with some of the biggest companies, including America’s top wireless providers with tens of thousands of agents across nine countries.
Alorica offers end-to-end services spanning the subscriber lifecycle, deploying solutions to drive efficiency across communications companies, including call containment, automated quality, and analytics-driven optimization.
Future-focused Solutions
Tech savvy that solves challenges from simple to complex, providing frictionless CX at every touchpoint
Performance Excellence
Agents equipped with the tools and technology to deliver world-class customer experiences while outperforming operational objectivesHow We Help
Solutioning for Your Success
Meeting industry-specific challenges with digital know-how, experience, scalability, and customer-obsessed top talent
Customer Experience
From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.
Revenue Generation
Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.
Technical Support
We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.
Account Resolution
With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.
From welcome calls, activations, and enrollments, direct response, and seasonal support to loyalty campaigns, fulfillment, and outbound outreach, we exceed your goals and your customers’ expectations at every touchpoint.
Rev up profits with customer-centric retention/win-back, upsell/cross-sell, lead generation, direct response, and customer acquisition solutions.
We support nearly every consumer electronic device, as well as digital applications, Tier 1-3 technical troubleshooting, diagnostics, eCommerce support, and repair services across multiple channels.
With over 8,000 licensed account resolution specialists worldwide, we balance efficient account resolution and customer care, leveraging processes, automation technologies, and analytics to maximize recoveries, improve retention, and maintain existing customer relationships.
Your Goals. Our Mission.
Your Partner for Digitally-Charged CX
Trusted Partner
Alorica is a long term, trusted partner that continues to demonstrate flexibility with staffing and workflow, transparency in the business, and ownership of initiatives and opportunities.
Director
Services Provider
Trailblazer
The [Alorica] team has set the bar high for the rest of the Global Care sites. They continue to be the top performer across KPIs and clearly a trailblazer in leadership development.
CX Leader
Wireless Carrier
Tangible Outcomes
Their dedication to maintaining a positive and collaborative work culture also translates into motivated employees who are invested in delivering top-tier results. With a proven track record of driving tangible outcomes for their clients.
Client Manager
Wireless Carrier
Results
Results You Can Measure
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