Back to the Future: The Power of Voice CX in the AI Chatter

In the debut episode of Double Take with Mike & Max, Alorica Co-CEOs Max Schwendner and Mike Clifton dive into why voice customer experience (CX) is becoming a premium service in a world dominated by AI-driven chatbots. This discussion is inspired by a recent Business Insider article, To speak to a representative, press $$ by Emily Stewart, which explores how traditional voice CX is being recognized as a premium offering in today’s tech-driven landscape. Max and Mike explore the lasting value of human interactions, how businesses can strategically balance AI with live agents, and what the future holds for CX. Tune in for actionable insights on how brands can leverage voice CX to build stronger customer relationships and stand out in a competitive market.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.