A Local Team. A World-Class Solution. A Rebadging Case Study

A major multi-state, regulated power utility in the Southeast United States was concerned that it was growing faster than its local workforce could support. Seeking a long-term solution, the client entrusted Alorica to manage all customer service operations.

The results led to agents reaching speed-to-proficiency 33% faster than projected, and the creation of an environment capable of transformation and digital adoption.

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For more ways to power-up your customer experiencing, visit our Energy and Utilities Customer Service Solutions page.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.