Alorica Analytics: Elevating CX Through Data-Driven Optimization

Feedback is great—especially when it’s coming from your customers—but without analytics, all you’ve got is a mountain of data you don’t know what to do with. Alorica doesn’t just provide you with data; we organize, analyze and synthesize, presenting proactive trends and insights to help you make smarter, more informed decisions in real time.

Alorica combines structured and unstructured data—everything from KPIs and forecasting to social sentiment and interaction data and delivers operational, customer experience and predictive analytics, creating a blueprint for sustainable growth and success.

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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect subsidiaries, including Systems & Services Technologies, Inc. (SST), NMLS 950746. Many of Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain separate legal entities.